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Sprinklr Service
Overview
Inbound VoiceOutbound VoiceSocial Customer ServiceLive Chat SupportCommunitiesConversational AI PlatformConversational IVRKnowledge Base SoftwareUnified Agent DesktopAgent AssistOmnichannel RoutingAI-Powered Quality ManagementSupervisor ConsoleConversational AnalyticsWorkforce ManagementReporting and AnalyticsOmnichannel SurveysGuided WorkflowsService Command Center - Unified-CXM
Articles
Getting Started with Sprinklr Service
Sprinklr Service Glossary
Service Channels
Inbound Voice
Outbound Voice & Dialers
Case Management
Automation and Assignment
Unified Agent Desktop
Supervisor Console
Surveys
Journey Facilitator
Workforce Management
Reporting and Analytics
Conversational AI
Troubleshooting & FAQs
Keyword Query
Testing Bot Workflows
Guided Workflow Integration
Dialogue Tree Level Reporting
Smart Responses
Conversational Survey
What is Conversational AI
Knowledge Base Integration
Persistent Menu
Conversational Commerce
Train Intents, Entities & Slots
AI/NLP Testing
Define Bot Orchestration Strategy
Set up A/B Testing
Discovery Runs
Roles and Permissions
Understanding Intents and Entities
Automated QA
Generative AI FAQ Bots
Intent Reporting
Conversational AI Persona Application
Define Synonyms and Misspellings
Set up API Integrations
Admin Panel
Session Reporting
Configure Bot Workflows
Service Channels
Configure Exception Handling Scenarios
GenAI-Based Intents (Zero Shot)
Advanced Settings
Dynamic Workflow
Automated Training of Agents
Bot Rule Setup
Voicebots
Entity Studio
Manage Variables
Fallback Settings
Timeout Settings
Digital Twin
IVR
Knowledge base
Community
Quality Management
Conversational Analytics
Agent Assist
Sprinklr AI+
Customer-Facing Guided Workflows
Service Agent Personas