Create a List Picker Template for WhatsApp Business
Updated
You can create a List Picker template in Digital Asset Manager to send it on WhatsApp Business to help your customers easily send a message in the conversation thread just by clicking one of the options.
After creating the template, it can be sent by creating an auto-response rule in Rule Engine.
When compared to text-based lists, list picket templates provide a simpler and more consistent way for users to make a selection when interacting with a business.
List Picker Template — Field Descriptions and Limitations
Field Name | Description & Limitation |
Message Details | |
Header | Limitation: 60 characters (including spaces and special characters) |
Message | Limitation: 1024 characters (including spaces and special characters) |
Footer | Limitation: 60 characters (including spaces and special characters) |
Button | Under Button 1, enter the Button Title for button 1. Limitation: 20 characters (Including spaces and special characters) |
List Details | |
Section 1 - Section Title | Section title will not be visible to users |
Item 1 - Item Title | Limitation: 24 characters (including spaces and special characters. Also no space should be put at the beginning and end of the buttons.) |
Item ID | It will be auto-generated and non-editable |
Item Description | IItem Description will not be visible to users. Limitation: 72 characters (Including spaces and special characters) |
Add New Items | Add new items in the section. You can add upto 10 items overall. |
Add New Sections | Click to add new sections. You can add up to 10 sections. |
To create a List Picker template in Digital Asset Manager
Click the New Tab icon. Under the Sprinklr Social tab, click Assets within Engage.
In the top right corner of the Asset Management window, click the Dropdown icon alongside Add Asset and select Omni Chat Templates from the dropdown.
On the Create New Asset window, enter a Name and optional Description for your asset under the Basic Details section.
Under the Asset Specific section, select List Picker from the Template Type dropdown and WhatsApp Business from the Channel dropdown. For more information, see List Picker Template — Field Descriptions.
Under Asset Details, select Campaigns, Sub Campaigns, Status, Available from, Visible from, Expires on, Tags, Restricted, Brands, Persona, Customer Journey Stage, Automated Tags, and Information.
Under Asset Sharing, select Workspace(s) and Users/Users Group(s) you want to share this asset with. You can also check the box alongside Visible in all workspaces to share the asset with all workspaces.
Next, enter the Properties per your needs.
Switch to the Translation tab if you wish to translate your form into other languages. For more information, see Manual and Auto Translation of Omni Chat Templates in Digital Asset Manager.
Click Save in the bottom right corner.