Scheduled Report capabilities within Listening
Updated
Schedule a report delivery at an optimal time at regular intervals to monitor a crisis event
The new Listening module covers scheduled report configuration for all the data powered by the Listening data source. All standard/custom dimensions from the following modules can be used to create a scheduled report for
Listening Insights
Product Insights
Location Insights
The key sections of the alert form in the Listening module are explained below –
To create a Scheduled report
Tab #1 – Create a Scheduled Report
Term | Description |
Report Name | Enter a name for the report you are configuring. |
Add description | Enter the description (optional) for the report you are creating. |
Add tags | Select the tags (optional) for the report you are configuring. |
Module | Select the module you want to create a report for; only supported for the Listening module. |
Report Dimensions The report dimension filters will power the data on which reports will be triggered in your inbox | |
Select Filter | Select the desired dimension as a filter.
For example, if you select the Topic dimension, the values would be the topics. Or, if you select the Sentiment dimension, the values would be Negative, Neutral, Positive, and Uncategorized. |
Add New Filter | Click this option to add a new filter. You can add as many filters as you want to source the data and narrow it down to only the most relevant set. |
Add scheduling details | This section allows the user to add details on the schedule of the summary report –
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Refine report triggering | Refine the reports which you receive in your inbox. Enter the minimum number of mentions you at least need the report to capture before triggering an email to your inbox. |
Click Next to add of the Distribution details.
Tab #2 – Distribution details
Term | Description |
Select Users / User Groups | Select the users and/or user groups to whom you intend to send the report to. |
External email address | You can add external users as recipients by entering their email addresses.
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Email notification | This permits Sprinklr to send emails to the entered addresses. This is selected by default You can choose from the following options –
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Sections for export | Select the widgets you want to receive in the email report once triggered. The following options are available –
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Customize mailing details | This option is selected by default –
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Send Empty report | An empty report will be sent to your e-mail if there is no volume of mentions at the scheduled time. |