Term

Description

Alert Name

Enter a name for the alert you are creating

Add description

Enter the description (optional) for the alert you are creating

Add tags

Select the tags (optional) for the alert you are creating

Module

Select the module you want to create an alert for – choose Listening.

Alert type

Select the alert type: Smart Alert, to create a smart alert

Alert dimensions

The alert dimension filters will power the data on which alerts will be triggered

Select Filter

Select the desired dimension as a filter.

• Select Type: Select the type – containing, not containing, or exists

• Select Value: Enter/select the value for your dimension.

For example, if you select the Topic dimension, the values would be the topics. Or, if you select the Sentiment dimension, the values would be Negative, Neutral, Positive, and Uncategorized.

Add New Filter

Click this option to add a new filter. You can add as many filters as you want to source the data and narrow it down to only the most relevant set 

Entity combination type

Choose entity combination type –

• Alert on Individual entities: Select this option to create a single alert for all the entities that you have selected as filters.

• Alert on all entities combined: Select this option to create a single alert for all the entities that you have selected as filters.

For more details, refer to the Choose entity combination section.

Smart Alert Type

​Select the smart alert type –

• Engagement Alert

• Negative Sentiment Alert

• Positive Sentiment Alert

• Volume Alert

Choose time range aggregation for Smart alerts anomaly detection

Choose anomaly type to get alerted on –

• Sudden Anomalies: Keep this option checked to get alerted on sudden spikes/drops in the time series. The aggregation of data is done at minutes/hourly level for this type

• Anomalies in long-term trends: Keep this option checked to get alerted on spikes/drops in long-term trends typically aggregated on both; a weekly and monthly basis

Avoid spam

You can avoid spam by adding maximum notification frequency.

• Maximum alerts: Enter the number of alerts, e.g. 100

• Duration: Select the duration in the dropdown options

Term

Description

Alert Name

Enter a name for the alert you are creating

Add description

Enter the description (optional) for the alert you are creating

Add tags

Select the tags (optional) for the alert you are creating

Module

Select the module you want to create an alert for; choose Listening, in this case.

Alert type

Select the alert type: Smart Alert, to create a smart alert

Alert dimensions

The alert dimension filters will power the data on which alerts will be triggered

Select Filter

Select the desired dimension as a filter.

• Select Type: Select the type – containing, not containing, or exists

• Select Value: Enter/select the value for your dimension

Add New Filter

Click this option to add a new filter. You can add as many filters as you want to source the data and narrow it down to only the most relevant set 

Entity combination type

Choose entity combination type –

• Alert on Individual entities: Select this option to create a single alert for all the entities that you have selected as filters.

• Alert on all entities combined: Select this option to create a single alert for all the entities that you have selected as filters

For more details, refer to the Choose entity combination section.

Smart Alert Type

​Select the smart alert type –

• Average Location Experience Score Alert 

• Average Product Experience Score Alert 

• Average Star Rating

• Engagement Alert

• Location Insights Volume Alert 

• Product Insights Volume Alert 

• Negative Sentiment Alert

• Positive Sentiment Alert

• Volume Alert

• Uncategorized Insights Alert

Choose time range aggregation for Smart alerts anomaly detection

Choose anomaly type to get alerted on –

• Sudden Anomalies: Keep this option checked to get alerted on sudden spikes/drops in the time series. The aggregation of data is done at minutes/hourly level for this type

• Anomalies in long-term trends: Keep this option checked to get alerted on spikes/drops in long-term trends typically aggregated on both; a weekly and monthly basis

Avoid spam

You can avoid spam by adding maximum notification frequency.

• Maximum alerts: Enter the number of alerts, e.g. 100

• Duration: Select the duration in the dropdown options

Term

Description

Select Users / User Groups

Select the users and/or user groups whom you intend to alert on the anomaly.

External email address

You can add external users as alert recipients by entering their email addresses.

Delivery details

Mobile notification

This permits Sprinklr to send mobile notifications to any user who has their mobile details configured within Sprinklr. This is selected by default 

SMS notification

Select this option to send SMS to the intended recipients. You can also choose to enter customized text in the Add SMS Text field. In case this field is left blank, the default SMS text will be sent.

Email notification

This permits Sprinklr to send emails to the entered addresses. This is selected by default.

Exclude retweets in email

In case you do not want to receive retweets as part of the alert email body, you can opt out from here. This is unselected by default.

Include timestamp

Selecting this option will also show the timestamp along with the email subject. The timestamp also shows the default timezone in brackets (GMT).

You can change the timezone in the email subject and in the "detected time" shown in the email body at the partner level by raising a support ticket. It is not configurable in the user interface.

Customize mailing details

This option is selected by default –

• Add custom subject line: Enter a custom subject for easy identification of alert email.

• Sender email address: Enter an email address of your organization or group which will appear as an alias for easy identification of email.

Refine alert e-mail based on other parameters

Select this checkbox to further refine the alerts which you receive in your inbox. The following options can be chosen from: 

• Mentions: Get an alert on an anomaly where the mentions count matches the entered condition. 

• Alert Severity: Severity is a system-assigned value for each anomaly that is proportional to the variation in a trend shift. The bigger the shift, the higher the severity rating of the alert. Severity is assigned on a scale of 1 to 10. This is not applicable for the Engagement Alert type.

• Alert Longevity: Longevity is used to measure the persistence of anomalies. If longevity is set to greater than 2, you will get alerted as soon as three alerts are detected on the trend of your set dimensions. This is not applicable for Average Star Rating Alert and Average Experience Score Alert types in Location Insights and Product Insights modules.

• Alert Severity Increase: Get notified only when the severity of an anomaly is higher than the last detected anomaly.

• Total Retweets: Get alerted on anomalies in engagement trends of tweets for which the retweet count matches the set condition. Only applicable for Engagement Alert type in the Listening module 

• Retweets Gained: Refine your alerts by focusing only on Tweets that have gained a fixed number of retweets from the last time. Only available for Engagement Alert type in the Listening module

Add to queue

Click the checkbox to enable this option – 

• Partner queue: To add the Smart Alert into a partner queue, select the desired pre-configured queue. You can select multiple partner queues here.

• Client queue: To add the Smart Alert to a client queue, select the desired pre-configured queue. You can select multiple client queues here.