Survey Logics enable dynamic, personalized surveys by applying rules or conditions to questions, shaping the survey flow based on respondents' answers. This allows users to customize the survey experience, ensuring only relevant questions are shown. The result is a streamlined and engaging survey journey that adapts in real-time.

The logic flowchart visually represents the different paths respondents may follow based on their responses. It provides a high-level overview of the applied logic and potential branching scenarios within the survey. Additionally, the flowchart allows you to execute various actions related to question logic, further enhancing survey customization and functionality.

Sprinklr Surveys offers two main types of Survey Logics that can be applied to questions:

• Skip Logic: Skip Logic can be applied to a question, and based on the responses to that question, it allows the user to skip ahead to a later question in the survey (or even directly to the end of the survey). This ensures that respondents only answer relevant questions, improving the overall survey experience and reducing unnecessary questions.

• Display Logic: Display Logic can be applied to a question, or even to specific answer choices or statements within a question. It ensures that these elements are conditionally displayed based on the responses to previous questions in the survey. This allows for a more personalized and relevant survey experience, where respondents only see questions or options that are applicable to them.

Scenarios where Survey Logics can be used

• Enhancing Survey Relevance: Skip Logic and Display Logic ensure that respondents only see the most relevant questions, eliminating unnecessary ones. Example include:

  • Skipping irrelevant demographic questions for returning customers.

  • Displaying follow-up questions tailored to satisfaction ratings.

• Improving Data Collection: By streamlining the survey flow, these logics help reduce survey fatigue, leading to higher engagement and increased completion rates.

Optimizes survey flow by skipping irrelevant questions and displaying only the relevant ones, creating a dynamic and engaging experience that increases response quality and boosts completion rates.

Steps to Navigate through Logic Flowchart

Let's look at the pre-requisites and the navigation:

Prerequisites

• You must have Permission to access Customer Feedback Management.

• View/Edit permissions for the Survey Builder are required

Navigation Steps

1. Click the Logic flowchart button (on the top right corner or the builder or in the question. card).

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Manage Logic Flowchart

Edit Logic Flowchart

1. Click Logic Flowchart.

2. Hover over a question card.

3. Click Edit to open the logic page (This allows to edit logic in a survey and change the logic flowchart).

   

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