Agents can view available slots on the calendar so that they can choose slots that fit their needs and preferences.

1. Navigate to Slot Calendar from the left pane.

   

2. Hover on the desired slot and click on Raise Request.

   

3. Enter the date, start time, and end time for the request. For Flexible Working slots, define both punch in and punch out periods in the request.

Agents can view the status of their slot requests to know if their requests have been approved or rejected.

1. Navigate to the My Requests dashboard.

2. View all raised slot requests and their statuses on the request dashboard.