Managing Requests

Articles

(3)
RS
How Agents Raise Request for Preferred Slots

Agents can view available slots on the calendar so that they can choose slots that fit their needs and preferences.Navigate to Slot Calendar from the left pane.Hover on the desired slot and click on Raise Request.Enter the date, start time, and end time for the request. For Flexible Working slots, d

Knowledge Base Article

 • 

Managing Requests

RS
How Agents Request to Trade for Preferred Shift

The Shift Trade Request feature in Sprinklr WFM empowers agents to seamlessly manage their schedules by facilitating the exchange of shifts. The Shift Trade Request feature allows agents to navigate to the Request Dashboard, providing them with a user-friendly interface to initiate and manage shift

Knowledge Base Article

 • 

Managing Requests

RS
How do agents manage their time off?

Agents can initiate a time off request by navigating to the request dashboard and clicking on the "Leave Request" button located at the top right corner. On the dashboard, they can track the status of their pending and reviewed leave requests under the "My Leave Requests" column.

Knowledge Base Article

 • 

Managing Requests

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Forecast Reports

Omnichannel Forecasting

Getting Started

Need for Workforce Management

Getting Started

Getting Started

Sprinklr's Workforce Management Solution

Omnichannel Capacity Planning

Managing Schedule

Schedule Reports

Managing Shifts

Managing Forecasts

Managing Requests

Managing Activities

Managing Capacity Plans

Leave Reports

Omnichannel Scheduling

Managing Schedules

Leave Management

Managing Workloads

Bidding

Tracking Real Time Adherence

Managing Leave Policies

Managing Bids

Managing Approval Workflows

Real Time Adherence

Managing Leaves

WFM Configurations

Managing Persona

Slot Management

Events

Managing Slots

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas