Business Use case

Promise management involves efficiently managing promises made by the agents to the customer during a conversation. It involves tracking, measuring, and delivering on promises made to ensure that they are fulfilled.

In a customer service environment, promise management can help ensure that customer expectations are met or exceeded. For example, an agent may promise to respond to customer inquiries within a certain timeframe. By managing and tracking these promises, the agent can ensure that they are fulfilled and customers are satisfied

Solution

Sprinklr provides an effective solution for promise management by tracking on promises made by the agents to the customers. This will help ensure that promises are not forgotten or overlooked and that they are fulfilled in a timely manner.

How do we do that?

Nudges comes with the capability to manage the promise made by setting up reminders/creating tasks using the button attached to the nudge which in turn,  have the ability to send automated reminders and notifications to ensure that promises are fulfilled on time. This will help ensure that promises are not missed or forgotten​