Nudge Use Cases

Articles

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Escalation Management

Business Use Case Escalation management is the process of managing and resolving issues or problems that have escalated beyond the usual channels of support or resolution. This can happen when customers are dissatisfied with the service they have received or when agents are unable to resolve a probl

Knowledge Base Article

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Nudge Use Cases

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Promise Management

Business Use case Promise management involves efficiently managing promises made by the agents to the customer during a conversation. It involves tracking, measuring, and delivering on promises made to ensure that they are fulfilled.In a customer service environment, promise management can help ensu

Knowledge Base Article

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Nudge Use Cases

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Smart Compose

Co-browsing

Smart Assist

What is Agent Assist?

Response Compliance

Appointment Booking

Getting Started

Basics of Agent Assist

Smart Paraphraser

CSAT Prediction

Video Call

Smart Responses

Agent Nudges

Troubleshooting and FAQs

Creating a Guided Workflow

Initiating a Guided Workflow

Agent View

Guided Workflow Reporting

Use Cases

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas