Standard Persona Apps
Updated
Persona Apps in Sprinklr combine the functionalities related to a specific task or role into a unified interface. They provide a focused view of the Sprinklr platform, making it easier to perform daily activities without switching between multiple tabs. With dedicated homepages for a quick overview and shortcuts to the frequently used features, Persona Apps provide quicker access to relevant information based on your role within the organization.
Persona Apps are accessible from the launchpad under each of the product suites. Since Persona Apps are designed to deliver functionalities tailored to specific roles and tasks, it makes sense that Sprinklr’s various product suites would include multiple Persona Apps, each overseeing a distinct area. Sprinklr products include multiple out-of-the-box Persona Apps, or standard Persona Apps, that are designed to address the most common use cases.
Use Case
Persona Apps provide enhanced usability of the Sprinklr platform, with all the items needed for a specific use case available in one place. When a user has to accomplish a common everyday task with Sprinklr, such as publishing or engaging with fans on posts, they typically need to have more than one tab open. They may need to search for and open up different menu items, dashboards, and entities and keep switching between them. Persona Apps eliminate the need to switch across all the different entities. Standard persona apps are designed to provide this experience for all the common use cases that Sprinklr is used for.
Value
Provides a focused view of the Sprinklr user interface based on common use cases.
Focused left navigation bar that houses the required modules at a single click away.
Dedicated home page for a quick overview and shortcuts to the frequently used features.
Dedicated onboarding to get to know about the features and best practices that are needed for your functions.
Mulitple out-of-the-box apps available across Sprinklr Service, Social, Insights, and Marketing to satisfy all the most common use cases that Sprinklr is used for.
Availability
All users will be able to access and make use of the standard persona apps which are out of the box.
General availability
Independent of licenses
Persona Apps are accessible to users from the Launchpad under each of the product suites.
Standard Persona Apps Across Sprinklr's Product Suite
Below are the standard Persona Apps for each of Sprinklr’s product suites:
Standard Persona Apps for Sprinklr Service
Persona App | Description | Components |
Supervisor Care Omnichannel
| Live Monitor agent and queue performance based on the incoming traffic coming from all channels with provision to take mitigation steps with the help of being notified by proactive multi conditional alerts to enhance SLA. | Home Page, Agents Monitoring, Queue Monitoring, Call Back Monitoring, Quality Management, Alerts, Chat, Announcements, Reporting, Care Console, Manual Call Option. |
Supervisor Care Inbound Voice
| Live Monitor and Manage Teams to distribute incoming calls among Queues in real time. Collaborate with agents to reduce SLA and enhance care center productivity. Get proactive alerts to enable supervisors to take immediate mitigation steps. | Home Page, Agents Monitoring, Queue Monitoring, Call Back Monitoring, Quality Management, Alerts, Chat, Announcements, Reporting, Care Console, Manual Call Option. |
Supervisor Care Outbound Voice
| Live Monitor and Manage Outbound Campaigns. Collaborate with agents to increase call connectivity and sales to enhance revenue. Get proactive alerts to enable supervisors to take immediate mitigation steps. | Home Page, Agents Monitoring, Campaign Monitoring, Call Back Monitoring, Quality Management, Alerts, Chat, Announcements, Reporting, Care Console, Manual Call Option. |
Supervisor Care Social
| Monitor agent and queue performance based on the traffic coming from various social channels with provision to take mitigation steps with the help of being notified by proactive multi conditional alerts. Further guide decisions on better queue and team management by collaborating with agents using chat and announcements. | Home Page, Agents Monitoring, Queue Monitoring, Quality Management, Alerts, Announcements, Chat, Reporting, Care Console. |
Supervisor Care Voice
| Monitor agent and queue performance based on the traffic coming from various voice channels with provision to take mitigation steps with the help of being notified by proactive multi conditional alerts. Further guide decisions for better queue and campaign management by collaborating with agents using chat and announcements. | Home Page, Agents Monitoring, Campaign Monitoring, Call Back Monitoring, Quality Management, Alerts, Chat, Announcements, Reporting, Care Console, Manual Call Option. |
Standard Persona Apps for Sprinklr Social
Persona App | Description | Modules |
Social Planning & Publishing | Manage, create and publish impactful posts across 30+ channels and measure their impact. | Quick Publisher, Engagement dashboards, Calendar, SAM, Reporting dashboards, Campaigns, Audience Manager, UGC |
Community Management | Track and engage with communities of your brand users, across all your social channels. | Engagement dashboards, Reporting dashboards |
Social Performance Analytics | Measure, analyse and gain insights into brand social performance, shared across stakeholders, all in one place | Reporting dashboards, Custom metrics, Scheduled exports |
Standard Persona Apps for Sprinklr Insights
Persona App | Description | Modules |
Media Monitoring & Analytics | Measure and benchmark your brand's PR performance and discover actionable PR insights | Stories, Story dashboards, Listening dashboards, Journalist & Publication discovery, Newsletter |
Social Listening | Real-time voice of customer insights on digital and traditional channels | |
Product Insights | Measure and caputure customers data about the product at the point of occurance. | Insights Assistance, Dashboards,Engines, Alerts |
Benchmarking | Gather and gain insights from outbound content posted by brands, competitors and influencers. Use templatized AI powered dashboard to build a comprehensive social media benchmarking strategy. | Benchmarking Dashboard, Alerts, Entities |
Customer Feedback Management | Gather invaluable insights into customer preferences, satisfraction levels and painpoints. | Survey Builder, Survey Distribution. Survey Response Analysis, Survey Translation |
Standard Persona Apps for Sprinklr Marketing
Persona App | Description | Modules |
Campaign Marketer | Manage the complete lifecycle of marketing campaigns from one place for effective planning and on-time launch. | My Tasks, Production dashboards, Request management, Campaigns, Calendar, Assets, Engagement dashboards |
Content Creator | Turn your content ideas into reality by creating and publishing content across channels from one place. | My Tasks, Production dashboards, Messages, Assets, Calendar |
Content Manager | Accelerate time to market by managing the complete lifecycle of marketing content in one place. | My Tasks, Request Management, Production dashboards, Messages, Assets |
Approver | Get approvals done quickly with automated workflow management which allows progress tracking and visibility of tasks assigned to each team member. | My Tasks, Messages, Production dashboards, Calendar, Assets |
Marketing Manager | Accelerate time to market by managing the complete lifecycle of marketing strategies in one place. | My Tasks, Campaigns, Production dashboards, Calendar, Reporting dashboards |
Requester | Easily raise new requests and speed up the request delivery time with greater visibility and collaboration in the marketing intake process. | My Tasks, My Requests, Production dashboards, Calendar, Assets |
Advertising Standard Persona Apps
Persona App | Description | Modules |
Ads Media Manager | Manage, create, and optimize ad campaigns across all major social channels. | Ads Manager, Ads Pivot, Strategy Group, Approval Dashboard, Ads Reporting, Calendar, Audience Manager |
Ads Insights Analyst | Inform on campaign strategy and execution using insights | Ads Reporting, Ads Pivot |
Ads Creative Manager | Collaborate on creative development while scaling content creation across channels | Creative Library, Asset Manager, Approval Dashboard, Ads Creative Calendar, Ads Reporting |