Category Image
Platform Modules
Sprinklr allows you to maintain a secure, well-administered environment with complete control over access and configuration.

Privacy Guides

Macros KB

Universal Search KB

Custom Fields KB

Rule Engine KB

Security

Troubleshoot

Tiered Approval

Articles

(23)
SH
Log Out from Sprinklr

You can log out from the Sprinklr environment manually or when the session expires. This article highlights a user being logged out from the Sprinklr environment when a session expires due to inactivity. Deliberate Logout by the User When you deliberately or forcefully log

experience:space

article:howto

feature:spe

product:engagement

+2

Knowledge Base Article

 • 

Platform Modules

SH
COVID-19 Sprinklr Best Practices

In this article, we have provided several best practices for each product that you can follow to leverage Sprinklr amidst the COVID-19 outbreak. Please work with your Success Manager to ensure you have the proper permissions and products to support

experience:space

COVID-19

Coronavirus

COVID-19 Sprinklr Best Practices

+3

Knowledge Base Article

 • 

Platform Modules

SH
Navigate Across Workspace Environments

OverviewThe Sprinklr platform is designed to provide individual brands a Customer-Worspace structure. The Customer level represents your global, brand-wide entity. The Workspace-level represents local divisions, departments, or regions within that global brand entity. Each brand will have a single C

article:howto

stage:draft

experience:v3

Knowledge Base Article

 • 

Platform Modules

SH
Sprinklr Modern Navigation Menu Overview

Sprinklr is an end-to-end, unified, modern front-office AI platform to connect customer-facing functional silos with a unified system of customer engagement, enabling real-time collaboration across your business units and departments to deliver an integrated customer experience.Our Modern Menu is ca

experience:space

Modern Care

Sprinklr Menu

Sprinklr Navigation

+10

Knowledge Base Article

 • 

Platform Modules

SH
Space Keyboard Shortcuts

Compared to reaching for the mouse or navigating a menu, a single keyboard shortcut saves a moment of your task. This might not seem like much, but add up all those saved moments over a week or a month, and you’re gaining a substantial chunk of time. That's why it's important to use keyboa

Keyboard Shortcuts

Knowledge Base Article

 • 

Platform Modules

SH
Available Keyboard Shortcuts

In this article, we will cover the following accessibility features incorporated within each product that you can leverage to get the most out of your Sprinklr experience:Navigation Assistant - A tool that will assist you with navigation across the platform. In Sprinklr, you have the keyboard shortc

experience:space

Agent Console

article:howto

Agent Console Keyboard Shortcuts

+5

Knowledge Base Article

 • 

Platform Modules

SH
Create and Manage Webhook Subscription in Sprinklr

A webhook (also called a web callback or HTTP push API) enables third-party services to send real-time updates to your app. Updates are triggered by some event that occurs and the data is delivered to you immediately as it happens. When you receive the request, you handle it with some custom logic,

experience:space

Integrations

Manage Webhook Subscription

Create Webhook Subscription

+7

Knowledge Base Article

 • 

Platform Modules

SH
Enable Dark Mode in Sprinklr

Dark Mode improves the contrast between the text and background in a dark environment, providing you with an enhanced readability experience. Depending on your personal preference or the environment you are in, you can use this accessibility enhancement to best suit your needs. To Enable Dark

experience:space

Dark Theme

article:howto

Enable Dark Mode

+4

Knowledge Base Article

 • 

Platform Modules

SH
Unlock Your Account

Forgetting your password can happen, and if you've accidentally entered an incorrect password too many times, you might find yourself locked out of your account. But not to worry - Sprinklr's account unlock functionality helps you get back into Sprinklr quickly and securely. Unlock Account Workflow

article:howto

forgot password

stage:final

experience:v3

+1

Knowledge Base Article

 • 

Platform Modules

SH
How to Work with User Settings

Note: This help article was in the Sprinklr V3 version, which has been deprecated. You can find the corresponding article for the Sprinklr Hyperspace version here - Manage Users.

article:howto

Knowledge Base Article

 • 

Platform Modules

Macros KB

Privacy Guides

Custom Fields KB

Universal Search KB

Rule Engine KB

Security

Tiered Approval

Troubleshoot