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Privacy Cloud FAQ

FAQs   ► What is Privacy Cloud? With the General Data Protection Regulation (GDPR) coming in play in May 2018, Sprinklr created Privacy Cloud to prepare for and meet the new obligations for which these regulations create. Sprinklr’s goal with the Privacy Cloud is to go way beyond simp

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About GDPR and Privacy Cloud

What is GDPR?General Data Protection Regulation (GDPR) redefines what is classified as personal information and introduces various obligations for how it is stored and processed (you must design all your processes with security in mind) as well as new rights for individuals the data applies to. This

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Privacy Guides

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Privacy Workflows

In order to operate one of the Privacy Cloud's four options for Data Subject Rights, you must use Sprinklr's Workflow Engine (also referred to as Privacy Workflows) to apply the actions. There is a default workflow in place for each of the options listed under the Data Subject Rights within the

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Export CXM Profile Data for Multiple Profiles

You can export CXM profile data for profiles using Right to Access Cases. In case you want to export profile data for multiple profiles with the same name, you can create Right to Access Cases for each Profile IDs of those profiles, and then export CXM profile data.  So, you can

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Profile Data

Right to Access Cases

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Consent Withdrawal Cases

The Consent Withdrawal Cases section of under Privacy was created to comply with Data Subject's right to Opt Out as defined under GDPR. The process of 'opting out' takes place in multiple formats on various sites and types of marketing, most likely outside of Sprinklr. For example, mo

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Right to Erasure Cases

Right to Erasure Cases can be used to delete available customer data across all data sources.The Right to Erasure Cases section of Privacy Cloud will help you comply with Data Subject's right to be forgotten as defined under GDPR, meaning, the right for their personal information to be deleted

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Right to Rectify Cases

The Right to Rectify Cases section of Privacy Cloud was created to comply with a Data Subject's right of Access and Rectification of their data as defined under GDPR.  Navigate to Right Rectify Cases Click the New Tab icon  and select Right to Rectify Cases under the

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Add and Manage Data Retention Policy

Data-retention policies are about what, where and how long data should be stored. Within Sprinklr, the Global Admin can configure and automate your retention guidelines for handling of owned data for your brand’s social media accounts. When the retention time of a specific set of data has expired, t

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Data Retention Policy - Owned Data

Add Data Retention Policy

Manage Data Retention Policies

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Right to Access Cases

The Right to Access Cases section under Privacy complies with Data Subject's right to Transparency as defined under GDPR. It confirms the right to access the data about an individual within Sprinklr. To Navigate to Right to Access Cases Click the New Tab icon  and select Right to Access

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