‎Right to Rectify Cases | Sprinklr Help Center

Right to Rectify Cases

Updated

7 hours ago

The Right to Rectify Cases section of Privacy Cloud was created to comply with a Data Subject's right of Access and Rectification of their data as defined under GDPR.

Navigate to Right Rectify Cases

Click the New Tab icon and select Right to Rectify Cases under the Privacy Cloud.
Click Create New Right to Rectify Case in the top right corner. The mandatory fields that must be applied are within the first section, there are some optional fields beyond that.
Once you've entered data into the necessary fields, click Create Case.

#

Term

Description

1

Unique Internal Request ID

You may insert any reference number to track this request

2

Reason for viewing CXM Data

Description for why such request is being executed

3

Channel Name

Select the source from which the Data Subject's details exist within Sprinklr (ex. Twitter)

4

Profile Identifier

The numeric ID or handle. For channels like Twitter or Instagram where handles exist, you can use the handles. If using an email address here, enter the email as is (ex. user@sprinklr.com)

For example, to get all the data for the Sprinklr profile on Twitter (twitter.com/sprinklr), you can use sprinklr or 75263523 here. (75263523 is the numeric ID for the Sprinklr profile on Twitter, which can be found on this site.)

5

Properties (section)

Status	Choose from your existing Case Statuses
Priority	Select a Priority
Tags	Free-form text field to enter tagging
Case Type	Choose from your existing Case Types
Due Date	Select a Due Date for the Case
Assigned To	Select a Sprinklr user to assign this Case to
Sentiment	Choose from Sprinklr's Sentiment options (Positive, Neutral, Negative)

6

Custom Properties (section)

Choose from any of your existing Case type Custom Fields

7

Collaborators (section)

Summary	Insert an optional Summary
Queues	Choose from any of your existing Case Queues
Subscribers	Add Subscriber to the Case
Comment	Add Comment for Subscriber

Applying the Privacy Workflow

Once the Case has been created, double-click the case to see the details and apply the Workflow. The default Privacy Workflow, Default GDPR Edit Process has been applied to this Case. Select Tasks to view the various steps of the Workflow.

Note:

If you have you edited and updated the Default Workflow, the actions that you set will be applied to this Case. In the example below, the Default Workflow has not been edited, actions are applied at the Task level.

1. The first Task is the Right to Access Case Approval. Once this Task is assigned, approved and the status is updated to Complete, the system will search for and locate the Data Subject's profile information. Selecting Refresh will then show the next Task.

2. The next Task is to Please do the necessary modifications. This is your opportunity to rectify the Data Subject's personal information. You May select the person's name above the Task to see their User Details.

3. From here, you may make updates to any of the information listed within Sprinklr, such as any applied Custom Fields. You're unable to make updates to the user's information outside of Sprinklr (for example, their native Twitter profile).

4. Once this has been Completed, update the Task to Complete. After this, you may choose to update the Case's Status and/or Archive it, among other Case actions which can be found by hovering over the Options Icon to the left of each Case.