Create alerts for a Product/Location Insights use case
Updated
To create Smart Alerts for a practical use case
Creating Smart Alerts for Product Insights is similar to an alert configuration in the Listening module. The same has been covered in this article.
To create Volumetric Alerts for a practical use case
Let us dive into a sample use case corresponding to the Product Insights module and see how a Custom Volumetric Alert is configured for the same.
Note: The Product Insights and Location Insights module is now merged with the Listening Alert module.
As an Analyst at a Consumer goods company, you want to get alerted on specific insights on your brand’s product launches by hearing customer feedback across multiple review sources.
You launched your product on 1st January and now you want to monitor any anomalies after a week of the launch –
Reviews on your new product launch.
Interested specifically in a few attributes which were the major characteristics of the product.
You want to be alerted when the Average star rating of your products goes outside a range of [3-4].
You want this aggregate star rating to be calculated over the last 7 days (the first week after the launch).
You want to be further alerted if there is a rise/dip in the metric of 0.1 units so that you can keep regular tabs on the trend.
Send mail to a list of recipients including those who have access to Sprinklr and other external folks.
You want to add a custom line to the mail according to the configuration details.
You want to include timestamps in every alert mail.
Steps to create an alert for this use case
In the alert configuration window, enter the name of the alert and description/tag (optional).
Select Listening as the alert module. Select Custom Volumetric alert as the Alert type.
Under the Alert dimensions section, add the product corresponding to your brand.
Product Brand name containing Flowers. All the Products listed within this brand name have now been selected.
Now, add a few more filters as per your requirement.
Click Add New Filter and select Product Insights – Level 3 Category (Product) as the dimension.
Then select Overall Quality and satisfaction, Price/Value, and Build Quality as the values.
From the dropdown, choose the Alert on Individual entities option. You have now setup multiple time series on each product within the brand name through this same alert configuration entity combination type. For more details on the logic for this section, refer to the Choose entity combinations section in this article.
In the Trigger conditions section, choose Irregular Activity alerts.
Set the metric as Average Star rating.
Select change type as Lies outside range and set the following limits –
Lower limit: 3
Upper limit: 4
In the Set time range for aggregation, select Last 7 days.
Set the quanta value of 0.1 units in the Get alerted on further rise/dip of section.
Click Next to go to the Alert distribution details tab. Refer to this help article – Alert distribution details to understand what details you need to fill in here.
Click Save. Wait for a few minutes, and your alert will be up and running to monitor any anomalies.