Profile tagging allows you to place a visual indicator next to the social media account in the Sprinklr platform. These visual cues act as an attribute of the social media account and let you quickly identify the type of profile at a glance. With a quick view, you will be able to tell who your tagged profiles are and whether they are key influencers, competitors, or potential customers.

For example, as a sports event management organization, you may have a list of athletes’ accounts in the Sprinklr platform but you are unable to differentiate between the type of sports event they compete in. If you want to identify which sports the athlete plays, you can set up a tagging action with the desired image that gets automatically appended to the account based on the criteria and value you select.

It is recommended to select an image that is relevant to the profile and as per the classification you want to have in the Sprinklr platform. This allows you and the other users to quickly identify whether the athlete competes in swimming, track and field, or a cyclist event.

You can create profile tagging in both the Customer and Workspace level.

Steps To Create a New Profile Tag

1. Click the New Tab icon  and select Settings under the Sprinklr Social.

2. On the Platform Settings window, click Manage Customer or Manage Workspace to add tags to either a customer profile or a workspace profile respectively. 

3. Search and select Tagging from the list of options. 

4. On the top-right corner of the Tagging window, click Add Tag.

5. On the Create a Tag window, click Profile Tag under Select Tag Type.  

6. Fill in the required details. For more information see Create a Tag — Field Descriptions.

7. Click Save to confirm your tag.

Create a Tag — Field Descriptions