Create and Assign Global Task Queues

Updated 

2 hours ago

Global Queues are used in the Workflow Engine to assign a task to a Task Queue. Assigning the task to a Task Queue lets anyone within the queue to pick up the task depending on their current bandwidth.

Create a Global Task Queue

  1. Click the New Tab icon Screen Shot 2017-09-25 at 1.52.25 PM.png and select Settings under the Social Core Cloud.

     
  2. Next, select Manage Customer and click Global Queues.
    image.png
     
  3. Click Add Queue in the upper right corner.
    image.png
     
  4. Enter the Name of the Global Queue. The name of the Queue should mirror all of the Dynamic User Groups. Select Task as the Queue Type. Optionally add a Description.

    For the purpose of demonstration, this Global Queue will be the WF: Analyst Queue for all of the users within the Analyst User Group.
    image.png
     
  5. Select the User Group that corresponds to the Global Queue as the Subscriber.

    For the purpose of demonstration, the WF: Analyst user Group will be subscribed to the WF: Analyst Global Queue.
    image.png
     
  6. Repeat Steps 1-6 for all Task Queues set up for your Workspace. 

    For the purpose of demonstration, we would repeat steps 1-6 to create WF: Analyst, WF: Author, WF: Director, and WF: Producer Global Queues.
    image.png

Was this article helpful?

Related Articles

Loading...