Entity Relationship Diagram for Sprinklr Service
Updated
In Sprinklr data is stored in multiple backend reports basis different use case, all the major reports are available to plot under Social Analytics or Inbound Analytics data source.
One table metrics should be plotted together in one widget, we should't plot metrics from two report together.
Entity Relationship Diagram:
Key Sprinklr Service Report -
1. Inbound Case Report (Social Analtyics)
2. Inbound Message Report (Inbound Analytics)
3. Case Macro Usage Report
4. Case Processing SLA Report
5. Case SLA Report
6. User Availablity Report
7. Agent Occupancy Report
8. Voice Report
9. Voice Agent Performance
10. Assignment Engine Report
11. Survey Report