You can access Snapshot Reporting for User Custom Fields in the Reporting Dashboard. This feature allows you to track and compare the progress or status of different User Custom Fields over time. Whether it's a campaign, language preference, or any other dynamic custom field that changes periodically, Snapshot Reporting enables you to capture and analyze these variations. By providing snapshots of custom field values at different points in time, this feature offers valuable insights into agent actions and helps address various use cases effectively.

Here are the reports with their corresponding dimension names:

Voice Agent Performance - Dimension Name: Agent

Occupancy - Dimension Name: User / Agent

Availability SLA - Dimension Name: User

Case Macro Report - Dimension Name: User

Case SLA Report - Dimension Name: Assigned to User/Agent

Case Processing SLA - Dimension Name: User/Agent

Survey Response Instance Report - Dimension Name: User/Agent