Event Name

Description

NEW_CONVERSATION_STARTED

Customer clicked on new conversation button

NEW_CONVERSATION_STARTED_FROM_JS_SDK

Customer clicked on new conversation button via JS SDK

CONVERSATION_WINDOW_OPENED

Customer clicked on chat trigger icon

CONVERSATION_WINDOW_OPENED_FROM_JS_SDK

Customer clicked on chat trigger icon via JS SDK

CONVERSATION_WINDOW_CLOSED

Customer clicked on minimized chat window

CONVERSATION_WINDOW_CLOSED_FROM_JS_SD

Customer clicked on minimized chat window via JS SDK

EXISTING_CONVERSATION_OPENED

Customer opened existing conversation

CONVERSATION_CLOSED

Customer closed the conversation

CONVERSATION_DELETED

Customer deleted the conversation

CONVERSATION_EXPORTED

Customer saved the conversation

BUTTON_CLICKED

This will do reporting on types of button clicked

TRIGGER_VISIBLE

Number of times chat trigger icon was visible

AGENT_ASSIGNED

Agent was assigned

VIDEO_CALL_OUTGOING_STARTING

Video call started

AUDIO_CALL_OUTGOING_STARTING  

Audio call started

CONVERSATION_BACK_PRESSED

Customer clicked back from a conversation

CONVERSATION_LIST_BACK_PRESSED

Customer clicked back from list of conversations

SURVEY_BACK_PRESSED

Customer clicked back from survey

Welcome_Message_Number (Live Chat)

Number of times a welcome message was displayed to the customer. It will display the configured sequence of welcome messages, e.g. 3, as set up in the live chat builder. Apply the Activity Type filter as Welcome Message Published.