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Reporting on Livechat

Reporting on Livechat

Articles

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Enable Google Analytics 4 (GA4)

Note: As of 1st July 2023, Google Analytics (UA) has been sunset, however, we have successfully implemented Google Analytics 4 (GA4) in Sprinklr. This migration will allow us to continue accessing crucial website traffic analysis and user behavior insights.To ensure a smooth transition, please follo

Knowledge Base Article

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Reporting on Livechat

Other Events Exposed

Event Names and DescriptionsEvent NameDescriptionNEW_CONVERSATION_STARTEDCustomer clicked on new conversation buttonNEW_CONVERSATION_STARTED_FROM_JS_SDKCustomer clicked on new conversation button via JS SDKCONVERSATION_WINDOW_OPENEDCustomer clicked on chat trigger iconCONVERSATION_WINDOW_OPENED_FROM

Knowledge Base Article

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Reporting on Livechat

Funnel Reporting

You can now track website visitors and their activity which will help you know the actual funnel on your website. This will help you to make data-driven decisions and realize the impact of different initiatives launched on the website by using box reporting. To enable this, please enable the “Sprink

Knowledge Base Article

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Reporting on Livechat

Reporting on Live Chat Button and Link Clicks

In Care Reporting, you can create a widget to view reporting on the total number of button clicks on Live Chat templates that you create in the Digital Asset Manager and the total number of link clicks that agents send. The buttons can be Text, URL, Phone Call, etc.Note:To learn more about getting t

Live Chat Templates

Sprinklr Live Chat

Care Reporting

Knowledge Base Article

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Reporting on Livechat

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