Customize Survey Expiry Date Format

Updated 

When you configure a rule to send surveys to customers, you can set the due date/expiry date format to numerical form. This will help you to set the due date according to your language convenience.

Note: Use of this feature requires that Case Management be enabled in your environment. To learn more, please work with your Success Manager.

Set a Numeric Date Format When Configuring a Rule to Send Survey

  1. Under Actions to Survey, select Request Survey/Resend survey from the dropdown and select the survey you want to send.

  2. Set a Survey Expiry Duration, Survey Message, and your preferred Url Shortener.

  3. Click Add Conditions and select Survey Expiry Date Format to set a numeric format. Commonly used formats are - "dd/MM/yy", "dd.MM.yy", "dd-MM-yy", and more. For more details refer different date format strings.

    Adding expiry date format

  4. Click Save to finalize the rule.

Different Date Format Strings

Date or Time Component

Presentation

Example

Era designator

Text

AD, BC

Year

Year

1998, 1996, 2019

Week year

Year

2009; 09

Month in year

Month

July, 07; June, 06

Week in year

Number

25, 40, 06

Week in month

Number

1, 2, 3

Day in year

Number

30, 48, 160, 333

Day in month

Number

1, 5, 13

Day of week in month

Number

1, 2

Day name in week

Text

Monday, Tuesday, Tue

Day number of week (1 is Monday, similarly 7 is Sunday)

Number

1, 3, 7

AM/PM marker

Text

AM, PM

Hour in day (0 to 23)

Number

0, 6, 9

Hour in day (1 to 24)

Number

1, 10, 13

Hour in AM/PM (0 to 11)

Number

0, 5, 10

Hour in AM/PM (1 to 12)

Number

1, 6, 12

Minute in hour

Number

10, 15, 30

Second in minute

Number

10, 15, 30

Millisecond

Number

178, 473, 294

Time zone

General time zone

Pacific Standard Time; PST; GMT-08:00

Time zone

RFC 822 time zone

-800

Time zone

ISO 8601 time zone

-08; -0800; -08:00