‎Customize survey Expiry Date format

Customize survey Expiry Date format

Updated

9 hours ago

When you configure a rule to send surveys to customers, you can set the due date/expiry date format to numerical form. This will help you to set the due date according to your language convenience.

Note:

Use of this feature requires that Case Management be enabled in your environment. To learn more, please work with your Success Manager.

To Set a Numeric Date Format When Configuring a Rule to Send Survey

1. Under Actions to Survey, select Request Survey/Resend survey from the dropdown and select the survey you want to send.

2. Set a Survey Expiry Duration, Survey Message, and your preferred Url Shortener.

3. Click Add Conditions and select Survey Expiry Date Format to set a numeric format. Commonly used formats are - "dd/MM/yy", "dd.MM.yy", "dd-MM-yy" etc. For more details refer different date format strings

Adding expiry date format

4. Click Save to finalize the rule.

Different date format strings

Date Formats

	Era designator	Text
	Year	Year
	Week year	Year
	Month in year	Month
	Week in year	Number
	Week in month	Number
	Day in year	Number
	Day in month	Number
	Day of week in month	Number
	Day name in week	Text
	Day number of week (1 = Monday, ..., 7 = Sunday)	Number
	Am/pm marker	Text
	Hour in day (0-23)	Number
	Hour in day (1-24)	Number
	Hour in am/pm (0-11)	Number
	Hour in am/pm (1-12)	Number
	Minute in hour	Number
	Second in minute	Number
	Millisecond	Number
	Time zone	General time zone
	Time zone	RFC 822 time zone
	Time zone	ISO 8601 time zone