Sending Surveys

Articles

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Configure a rule to send surveys and capture customer feedback

After building surveys in the Survey Builder, you would want to establish the scenarios under which you send survey requests to customers. Automating this process ensures that agent preference does not affect the results you receive and that the feedback you get from customers is unbiased, leading t

Surveys

Rule Engine

Knowledge Base Article

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Sending Surveys

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Create Survey Response Rules

In addition to Case Rules that allow you to automate the sending of surveys based on Case conditions, Sprinklr supports a specific Rule type, Survey Response Rules. Survey Response Rules allow you to automate queue assignments based on the responses you receive to Surveys.For example, if a responder

Surveys

Rule Engine

Knowledge Base Article

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Sending Surveys

SH
Configure a rule to resend surveys

How by configuring rules, you can resend surveys to customers across multiple channels leveraging custom automation triggers.After building surveys in the Survey Builder and sending them to customers, you can establish the scenarios under which you send the survey reminders to customers using the Re

Surveys

Rule Engine

Knowledge Base Article

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Sending Surveys

SH
Customize survey Expiry Date format

When you configure a rule to send surveys to customers, you can set the due date/expiry date format to numerical form. This will help you to set the due date according to your language convenience.Note:Use of this feature requires that Case Management be enabled in your environment. To learn more, p

Surveys

Rule Engine

Knowledge Base Article

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Sending Surveys

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