To make sure that new users in your Sprinklr environment are set up with the appropriate access and capabilities to access and view content within URL Shorteners, you'll want to ensure that their role is granted the right permissions. This article covers Role-based URL Shorteners permissions.  Roles are assigned to Users or User Groups within your environment. 

URL Shorteners access and actions are controlled by Role-level permissions. Role-level permissions provide users with general permission to perform an action but do not provide permission to perform the action for specific accounts. A user with permission to view the URL Shorteners, for example, can open URL Shorteners, but will only have permission to view the content for the accounts he or she has been granted account-level permissions to view content.

To Manage Permissions for URL Shortener

1. Click the New Tab icon . Under the Governance Console, click All Settings within Platform Setup.

2. In the Platform Settings window, select either Workspace Roles or Global Roles in the right pane.

3. In the Roles (Settings) window, click Create Role in the top right corner to add a role.

4. In the Add Role popup window, fill in the role details. For more information, see URL Shortener Roles and Permissions.

   Note: To enable URL Shortener, select URL Shortener permissions under Setup. The following Role-level permissions are applicable to Users in your environment who may be required to view and take action on content within URL Shorteners.

5. Click Save in the bottom right corner to define roles and permissions for any user.

URL Shortener Roles and Permissions