The Macro skill empowers the Digital Twin to execute predefined sequences of actions or commands, providing a powerful tool for automating tasks and streamlining workflows. This capability ensures consistency in responses and enhances efficiency by handling repetitive tasks automatically.

For instance, you can leverage the Macro skill to automate the process of sending a satisfaction survey to a customer following the resolution of a support case, and then automatically close the case based on the survey response. This automation not only saves time but also ensures prompt follow-up and resolution, leading to improved customer satisfaction and operational effectiveness.

To Add a Macro Skill

1. Name: Assign a name to the Macro skill that reflects its purpose or function.

2. Description: Provide a brief description outlining the specific actions or commands the Macro skill will execute.

3. Macros: Choose the macros you want the Digital Twin to perform from the available options.

Application of the Macro Skill in Task Management

Consider a scenario where a company is organizing an event and aims to gather feedback from attendees after the event concludes.

Once integrated into the task workflow, the Macro skill enables the Digital Twin to automatically send out surveys to event attendees shortly after the event ends. This proactive approach ensures that feedback collection is streamlined and attendees can conveniently provide their input.