Skills

Articles

(8)
RS
Add Skills

Skills are essential components that empower your Digital Twin to perform various tasks and actions effectively. Each skill represents a micro-action that your Digital Twin can execute in response to user interactions, inquiries, or system triggers. Whether it's automating processes, retrieving data

Knowledge Base Article

 • 

Skills

RS
Add a Macro Skill

The Macro skill empowers the Digital Twin to execute predefined sequences of actions or commands, providing a powerful tool for automating tasks and streamlining workflows. This capability ensures consistency in responses and enhances efficiency by handling repetitive tasks automatically.For instanc

Knowledge Base Article

 • 

Skills

RS
Add an API Skill

The API skill enables the Digital Twin to interact with external systems or services by making API calls, allowing for seamless integration and data exchange. This skill is invaluable for accessing and leveraging information from external sources to enrich user interactions.To Add an API SkillName:

Knowledge Base Article

 • 

Skills

RS
Add a Deflection Skill

The Deflection skill serves as a strategic mechanism to redirect inquiries or tasks from one channel to another, optimizing workflow efficiency and enhancing user experience. This skill proves invaluable in scenarios where certain channels are better suited for handling specific types of inquiries o

Knowledge Base Article

 • 

Skills

RS
Add a Send Message Skill

The Send Message skill facilitates the seamless transmission of messages from the Digital Twin to other communication channels, enabling efficient and effective communication with users across various platforms. This skill empowers organizations to engage with their audience in real-time, providing

Knowledge Base Article

 • 

Skills

RS
Add a Data Table Skill

The Data Table skill facilitates the seamless fetching or updating of information stored within data tables that you have created. With this skill, your Digital Twin can retrieve specific data entries, update existing records with new information, or even add entirely new entries to the data table.W

Knowledge Base Article

 • 

Skills

RS
Add a Data Connector Skill

The Data Connector skill enables seamless integration and communication between your Digital Twin and external data sources or systems. This skill allows your Digital Twin to interact with diverse data repositories, such as databases, cloud storage, APIs, or third-party applications, facilitating da

Knowledge Base Article

 • 

Skills

RS
Add a Schedule Skill

The Schedule skill empowers the Digital Twin to proactively schedule messages to be sent at specific times or intervals, enhancing communication and engagement with users. This skill enables the Digital Twin to automate message delivery, ensuring timely and relevant communication without requiring m

Knowledge Base Article

 • 

Skills

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

Testing Widget

Skills & Tasks

Digital Twin Overview

Audit

Digital Twin Persona

Audience Segments

Routing

Simulator

Knowledge and Data Management

Guardrails

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas