Skills

Articles

(13)
RS
Capture User Input in Variable skill

OverviewIn your digital twin interactions, capturing and storing user input in variables is essential for effective communication and process integration. By capturing and storing user inputs you can : tailor interactions and services to meet individual user preferences and needs. For instance, you

Knowledge Base Article

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Skills

RS
Text Processing Skill

OverviewThe Text Processing Skill in Sprinklr Digital Twin is designed to enhance the usability of API responses by converting them into a human-readable format. This skill works with the API v2 skill, enabling users to process and understand large volumes of API data. Additionally, it allows users

Knowledge Base Article

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Skills

RS
Composite Skills

Overview A composite skill lets you combine multiple individual skills into one simple workflow. This helps you make several function calls and perform multiple tasks in a specific order, making complex task execution easier and faster.Consider the example - A customer service chatbot needs to gathe

Knowledge Base Article

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Skills

RS
API v2 skill

OverviewUsing the API v2 skills, your Digital twin can interact with external systems. You can define an input, an endpoint and an output variable to grab the required information from the external system and to increase efficiency static and dynamic or a combination of both input types can be defin

Knowledge Base Article

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Skills

RS
Publishing Skill (On-demand publishing)

OverviewOn-demand publishing skill lets you deliver customized messages (instead of relying on GenAI content), control the timing of information delivery, and enhance the overall user experience in chatbot interactions.The Challenge: When dealing with multiple APIs, the sequence and method of publis

Knowledge Base Article

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Skills

RS
Add Skills

Skills are essential components that empower your Digital Twin to perform various tasks and actions effectively. Each skill represents a micro-action that your Digital Twin can execute in response to user interactions, inquiries, or system triggers. Whether it's automating processes, retrieving data

Knowledge Base Article

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Skills

RS
Add a Macro Skill

The Macro skill empowers the Digital Twin to execute predefined sequences of actions or commands, providing a powerful tool for automating tasks and streamlining workflows. This capability ensures consistency in responses and enhances efficiency by handling repetitive tasks automatically.For instanc

Knowledge Base Article

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Skills

RS
Add an API Skill

The API skill enables the Digital Twin to interact with external systems or services by making API calls, allowing for seamless integration and data exchange. This skill is invaluable for accessing and leveraging information from external sources to enrich user interactions.To Add an API SkillName:

Knowledge Base Article

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Skills

RS
Add a Deflection Skill

The Deflection skill serves as a strategic mechanism to redirect inquiries or tasks from one channel to another, optimizing workflow efficiency and enhancing user experience. This skill proves invaluable in scenarios where certain channels are better suited for handling specific types of inquiries o

Knowledge Base Article

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Skills

RS
Add a Send Message Skill

The Send Message skill facilitates the seamless transmission of messages from the Digital Twin to other communication channels, enabling efficient and effective communication with users across various platforms. This skill empowers organizations to engage with their audience in real-time, providing

Knowledge Base Article

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Skills

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

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