Skills

Articles

(12)
RS
Add a Data Connector Skill

The Data Connector skill enables seamless integration and communication between your Digital Twin and external data sources or systems. This skill allows your Digital Twin to interact with diverse data repositories, such as databases, cloud storage, APIs, or third-party applications, facilitating da

Knowledge Base Article

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Skills

RS
Add a Schedule Skill

The Schedule skill empowers the Digital Twin to proactively schedule messages to be sent at specific times or intervals, enhancing communication and engagement with users. This skill enables the Digital Twin to automate message delivery, ensuring timely and relevant communication without requiring m

Knowledge Base Article

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Skills

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

Testing Widget

Skills & Tasks

Digital Twin Overview

Audit

Digital Twin Persona

Audience Segments

Routing

Simulator

Knowledge and Data Management

Guardrails

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas