We understand that you may have questions about our product/service, and we're here to provide you with the answers you need. This comprehensive collection of commonly asked questions aims to address your queries, and concerns, and provide you with helpful information. Whether you're a new user looking for a quick guide or an existing customer seeking clarification, our FAQs cover a wide range of topics to assist you. We've compiled this resource to ensure a smooth and satisfying experience with our product/service. Take a moment to explore the FAQs below, and if you can't find the information you're looking for, don't hesitate to reach out to our support team. We're here to help!

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1. Each message imported in Sprinklr for a specific conversationId should have a distinct messageId.

2. When importing a message for the first time, ensure you use a unique conversationId. For subsequent messages related to the same conversation, maintain the same conversationId. Otherwise, a new case will be generated.

3. To import messages into Sprinklr, make sure to use a source-agnostic account type.

4. When utilizing the Source Agnostic - Send Message API, a new profile for the sender will be created.

5. When importing a message for an existing conversation, it is possible to have different sender and receiver profiles compared to the ones previously used.