Sprinklr AI+ powered Alerts Summarizer

Updated 

In this article, we will look at how we can summarize mentions which have triggered an alert using AI+ Summarizer. 

Reducing time to insights via concise, easily digestible summaries can help customers understand the nature behind the posts that have incited the alerts. 

Navigating AI+ Alerts Summarizer 

To generate and attach summaries in the alerts mail - 

  1. Navigate towards the Love section under the Insights module and click on Alerts Manager. 

  2. Click on + New Alert and proceed to create your alert as per the requirements. 

  3. Toggle ON AI+ Generated Summaries to receive a holistic synopsis via email highlighting key aspects of your mentions that have triggered the alert along with the most popular posts.  

Generate AI Summaries toggle: 

 

 Alert Email view: 

 

 Components of AI+ Alerts Summarizer: 

The AI+ Alerts Summarizer consists of 2 components 

  1. Generate AI Summaries toggle: allows users to enable or disable summaries which will be sent out with the alert mentions via email. 

  2. Alert Summaries: The summary points attached in the email will allow users to quickly retrieve insights on the root cause of the alerts being triggered.  

Current technical nuances and limitations: 

  1. The Alerts Summarizer is built on the Drilldown Summarizer and leverages GPT-3.5-turbo-1160 model to generate summaries. 

  2. Alerts with 5 or more mentions will trigger summaries which will be shared across via email. 

  3. The summaries present in the email are non-interactive in nature, although these summaries can be regenerated and copied on the platform when mentions are drilled down.  

  4. Please refer to the AI+ Powered Drilldown Summarizer section to understand further technicalities regarding the summarization process.