Sprinklr AI+ powered Alerts Summarizer
Updated
In this article, we will look at how we can summarize mentions which have triggered an alert using AI+ Summarizer.
Reducing time to insights via concise, easily digestible summaries can help customers understand the nature behind the posts that have incited the alerts.
Navigating AI+ Alerts Summarizer
To generate and attach summaries in the alerts mail -
Navigate towards the Love section under the Insights module and click on Alerts Manager.
Click on + New Alert and proceed to create your alert as per the requirements.
Toggle ON AI+ Generated Summaries to receive a holistic synopsis via email highlighting key aspects of your mentions that have triggered the alert along with the most popular posts.
Generate AI Summaries toggle:
Alert Email view:
Components of AI+ Alerts Summarizer:
The AI+ Alerts Summarizer consists of 2 components
Generate AI Summaries toggle: allows users to enable or disable summaries which will be sent out with the alert mentions via email.
Alert Summaries: The summary points attached in the email will allow users to quickly retrieve insights on the root cause of the alerts being triggered.
Current technical nuances and limitations:
The Alerts Summarizer is built on the Drilldown Summarizer and leverages GPT-3.5-turbo-1160 model to generate summaries.
Alerts with 5 or more mentions will trigger summaries which will be shared across via email.
The summaries present in the email are non-interactive in nature, although these summaries can be regenerated and copied on the platform when mentions are drilled down.
Please refer to the AI+ Powered Drilldown Summarizer section to understand further technicalities regarding the summarization process.