Sprinklr Service - Roles and Permissions
Updated
To ensure that the users on the Sprinklr platform are set up with the appropriate access to the Care features, you need to assign the right permissions to their roles.
In this article, you can find Care Permissions and their respective descriptions.
To review the basics of adding users, see Add a User, and to learn more about adding a role, see Add a Role.
Content
Media Asset
Permission | Description |
View | Allows viewing the media asset. |
Create | Allows creating a new media asset. |
Edit | Allows editing the media asset. |
Delete | Allows deleting the media asset. |
View Detailed | Allows viewing detailed information about the media asset. |
Comment | Allows adding comments to the media asset. |
Export | Allows exporting the media asset. |
Import | Allows importing media assets. |
Download | Allows downloading the media asset. |
Post | Allows posting the media asset. |
Suggest | Allows suggesting the media asset. |
Manage Featured Curation | Allows managing featured curation of the media asset. |
Lock | Allows locking the media asset to prevent changes. |
Manage Notification Config | Allows managing notification configurations for the media asset. |
Request Asset Expiry Extension | Allows requesting an extension for the asset's expiry. |
Manage Asset Restriction | Allows managing restrictions on the media asset. |
Image Cropping | Allows cropping images in the media asset. |
Image Color Adjustments | Allows adjusting the color of images in the media asset. |
Image Overlay Text | Allows overlaying text on images in the media asset. |
Image Overlay Images | Allows overlaying images on other images in the media asset. |
Image Collage Templates | Allows using templates to create image collages. |
Image Overlay Shapes | Allows overlaying shapes on images in the media asset. |
Share | Allows sharing the media asset. |
User Sharing | Allows managing user sharing settings for the media asset. |
Delete Posts On Asset Expiry | Allows deleting posts when the media asset expires. |
Initiate Workflow Process | Allows initiating workflow processes for the media asset. |
Edit Dynamic Image Template | Allows editing dynamic image templates in the media asset. |
Edit and Approve | Allows editing and approving the media asset. |
Approve / Reject | Allows approving or rejecting the media asset. |
Conversations
Permission | Description |
View | View Engagement Dashboards. |
Create | Create new Engagement Dashboards. |
Edit | Edit dashboard configuration of Engagement Dashboards. |
Delete | Delete Engagement Dashboards. |
Clone | Clone Engagement Dashboards. |
Processing Clock | Track the time the user spends on specific messages. |
Lock | Lock Engagement Dashboards. |
Create Columns | Create new columns in the Engagement Dashboards. |
Edit Columns | Edit the configuration of existing columns in the Engagement Dashboards. |
Delete Column | Delete columns in the Engagement Dashboards. |
Export Column | Export columns in Engagement Dashboards. |
Clone Column | Clone existing columns in the Engagement Dashboards. |
Share | Share dashboards across workspaces. |
User Sharing | Share dashboards with users/user groups of the current workspace. |
Case Rating | View the Case Rating (given through Twitter NPS and CSAT responses) in the Engagement Dashboards. |
Case Processing Lock | View Case Processing Clock. |
Smart Alerts Dashboard | View Smart Alerts Dashboard. |
Dashboard Manager View | Use the Dashboard Manager on the Engagement Home window. |
Engagement
Permission | Description |
Reply | Respond to messages within the Engagement Dashboards. |
Archive/Unarchive | Archive or unarchive messages in the Engagement Dashboards. |
Hide/Unhide | Hide or unhide messages in the Engagement Dashboards. |
Like/Unalike | Like or unlike messages in the Engagement Dashboards. |
Favourite/Unfavourite | Favorite or unfavorite messages in the Engagement Dashboards. |
Remove Rating | Remove the rating (Like, Favorite, etc.) applied to a message. |
Delete | Delete messages, wherever supported, in the Engagement Dashboards. |
Mark Private/Public | Mark a published message private or public. |
Approve/Reject/Hold | Moderate YouTube comments (when pre-moderation is configured natively). |
Follow/Unfollow | Follow or unfollow Twitter accounts in the Engagement Dashboards. |
Reopen/Close Topic | Open or close topics in the Engagement Dashboards. |
Flag/Unflag | Flag or unflag content in the Engagement Dashboards. |
Retire | Retire content. |
Lock | Lock content. |
Block | Block profiles. |
Repost | Repost content. |
Moderation Status | Update moderation status (when Ratings & Reviews are enabled). |
Share | Share content. |
Pin | Pin Content. |
Change Sentiment | Change the sentiment of the content. |
Boost | Boost content. |
Export Conversation | Export the conversations. |
Permission | Description |
View | View dashboards in Agent Console. |
Create | Create dashboards in Agent Console. |
Edit | Edit dashboards Agent Console. |
Delete | Delete dashboards in Agent Console. |
Clone | Clone dashboards in Agent Console. |
Processing Clock | View processing clock in Agent Console. |
Lock | Lock dashboards in Agent Console. |
Create Column | Create columns in Agent Console. |
Edit Column | Edit columns in Agent Console. |
Delete Column | Delete columns in Agent Console. |
Export Column | Export columns in Agent Console. |
Clone Column | Clone columns in Agent Console. |
Lock Column | Lock columns in Agent Console. |
Share | Share dashboards in Agent Console columns. |
Case Processing Clock | View case processing clock in Agent Console. |
Show Response Suggestions | View smart response suggestions in the middle pane of Agent Console. |
Permission | Description |
View | Access and view Care Console. |
Create | Create dashboards in Care Console. |
Edit | Edit dashboards in Care Console. |
Delete | Delete dashboards in Care Console. |
Clone | Clone dashboards in Care Console. |
Processing Clock | View processing clock in Care Console. |
Lock | Lock dashboards in Care Console. |
Create Column | Create columns in Care Console. |
Edit Column | Edit columns in Care Console. |
Delete Column | Delete columns in Care Console. |
Export Column | Export columns in Care Console. |
Clone Column | Clone column in Care Console. |
Lock Column | Lock column in Care Console. |
Share | Share dashboards in Care Console. |
Case Processing | View case processing time in Care Console. |
Show Response Suggestions | View smart response suggestions in the conversation pane of Care Console. |
Show Filters | View filters in case stream. |
Reporting
Dashboards
Permission | Description |
Generate Widget API Payload | Creates a payload for the widget API to fetch or display report data. |
Pbuc Value Dashboard | Provides a dashboard showing Pbuc value metrics and analytics. |
Smart Content Intelligence | Delivers insights and analytics from smart content within the dashboard. |
Export Dashboard Metadata | Exports metadata related to the dashboard configuration and settings. |
Case Smart Theme Dashboards | Displays a dashboard with analytics on cases categorized by smart themes. |
Inbound Message Smart Theme Dashboards | Shows a dashboard analyzing inbound messages grouped by smart themes. |
Supervisor Console Dashboards | Offers a dashboard view tailored for supervisors to monitor and manage reports. |
QM Dashboards | Presents a Quality Management (QM) focused dashboard with relevant metrics. |
Add Drilldown Lens | Adds a drilldown feature to dashboards for deeper data analysis. |
Integration Studio Dashboards | Provides dashboards for managing and monitoring integrations within the studio. |
Account Notify Admin Bar View | Displays notifications and alerts for administrators in the dashboard view. |
Modify Saved Date Range | Allows modification of the date range for saved reports and dashboard views. |
Case Management
Case
Enablement note: To learn more about getting the Edit Notes and Delete Notes permissions enabled, please work with your Success Manager. |
Permission | Description |
View | Access and view cases. |
Create | Create cases. |
Edit | Edit cases. |
Delete | Delete cases. |
Export Notes | Export notes of cases. |
Edit Notes | Edit notes of cases. |
Delete Notes | Delete notes of cases. |
Merge Case | Merge cases. |
Edit Non-Edidatable Cases | Edit non-editable cases. |
Edit Assignee | Edit assignee of cases. |
Edit Status | Manually change the case status in the overview tab of the case third pane. |
Apply Macro | Apply macro on cases. |
Update Tags | Update case tags. |
Export Conversation | Export the customer conversation. |
Case Maker
Permission | Description |
View | Access and view Case Maker. |
Create | Create Case Maker. |
Edit | Edit Case Maker. |
Delete | Delete Case Maker. |
Care Community
Permission | Description |
View | View and access Care Community. |
Create | Create a new Community in Community Builder. |
Edit | Edit the existing Community. |
View Topic | View the topics created in Community Builder. |
Create Topic | Create new topics in Community Builder. |
Edit Topic | Edit existing topics in Community Builder. |
Delete Topic | Delete existing topics in Community Builder. |
View Category | Access and view categories in Community Builder. |
Create Category | Create a new category in Community Builder. |
Edit Category | Edit existing categories in Community Builder. |
Delete Category | Delete existing categories in Community Builder. |
Map Kb Folders To Community | Map Knowledge Base folders to Community. |
Community Create Badge | Create new badges in Community Builder. |
Community View Badge | Access and view badges in Community Builder. |
Community Update Badge | Update existing badges in Community Builder. |
Community Delete Badge | Delete existing badges in Community Builder. |
Community Create Rank | Create new ranks in Community Builder. |
Community View Rank | Access and view ranks in Community Builder. |
Community Update Rank | Update existing ranks in Community Builder. |
Community Delete Rank | Delete existing ranks in Community Builder. |
Community Create Role | Create new roles in Community Builder. |
Community View Role | Access and view existing roles in Community Builder. |
Community Update Role | Update existing roles in Community Builder. |
Community Delete Role | Delete existing roles in Community Builder. |
Customize Labels | Customize labels in Community Builder. |
Move Posts Bulk | It allows users to move all the posts from one topic to another. |
Map Guided Workflow To Community | Map Guided Workflows to Community. |
Setup
Campaign
Permission | Description |
View | View and access Campaign. |
Create | Create a Campaign. |
Edit | Edit the Campaign. |
Archive/Unarchive | Archive/Unarchive the Campaign. |
Manage Visibility | Manage the visibility of the Campaign. |
Manage Default Campaign | Manage default Campaigns. |
Lock/Unlock | Lock/Unlock the Campaign. |
Clone | Clone any Campaign. |
Initiate Workflow Process | Initiate workflow (journey facilItator) for the Campaign. |
Share | Share Campaign. |
Announcement Banner
Permission | Description |
Manage | Manage Announcement Banner. |
Assignment Engine
Permission | Description |
View | View and access Assignment Engine and Unified Routing. |
Create | Create Assignment Engine and Unified Routing. |
Edit | Edit Assignment Engine and Unified Routing. |
Delete | Delete Assignment Engine and Unified Routing. |
Switch Agent to PSTN | Allows switching an agent's call routing to PSTN. |
Manage Agent Voice Settings | Configure and adjust agent voice communication settings. |
Content Templates
Permission | Description |
Create | Create a new content template. |
View | View content templates. |
Edit | Edit a content template. |
Delete | Delete a content template. |
Clone | Clone a content template. |
Archive/Unarchive | Archive/Unarchive a content template. |
Announcement
Permission | Description |
Create | Create Announcement. |
Marketing Journey
Marketing Journey
Permission | Description |
View | View a marketing journey. |
Create | Create a new marketing journey. |
Deploy | Deploy a marketing journey. |
Delete | Delete a marketing journey. |
Smart Theme
Smart Theme Dashboard
Permission | Description |
View | View Smart Theme Dashboard. |
Service Cloud
Peer Care
Permission | Description |
View | Access and view Agent Console (formerly Peer Care). |
Permission | Description |
View | Access and view Supervisor Console. |
Create | Create dashboards in Supervisor Console. |
Edit | Edit dashboards in Supervisor Console. |
Delete | Delete dashboards in Supervisor Console. |
Clone | Clone dashboards in Supervisor Console. |
Share | Share dashboards in Supervisor Console. |
Status change by Admin | Allows admins to change the user status. |
Logout by Admin | Allows admins to change the login status of the users from Logged In to Logged Out. |
Manage Columns | Manage columns of the dashboards. |
Filter | Filter the dashboards. |
Export | Export the dashboards. |
All Users Accessible | Access all the users in Supervisor Console. |
Supervisor Macros | Create and execute macros. |
Permission | Description |
View | Access and view Knowledge Base. |
Create | Create articles in Knowledge Base. |
Edit | Edit articles in Knowledge Base. |
Delete | Delete articles in Knowledge Base. |
Approve/Reject/Hold | Moderate articles in Knowledge Base. |
Create Category | Create a category in Knowledge Base. |
Edit Category | Edit category in Knowledge Base. |
Move Category | Move category in Knowledge Base. |
Delete Category | Delete category in Knowledge Base. |
Approve Post Nomination | Approve community posts nominated for article creation in Knowledge Base. |
Import | Import the articles. |
Export | Export the articles. |
Create Tag | Create tags. |
Delete Tag | Delete Tags |
Send for Localization | Send articles for translations. |
Knowledge Base Custom Template
Permission | Description |
View | Access and view custom templates. |
Create | Create custom templates. |
Edit | Edit custom templates. |
Delete | Delete custom templates. |
Knowledge Base Content Variable
Permission | Description |
View | Access and view content variables. |
Create | Create content variables. |
Edit | Edit content variables. |
Delete | Delete content variables. |
Knowledge Base Language Setting
Permission | Description |
View | Access and view language settings. |
Create | Create language settings. |
Edit | Edit language settings. |
Delete | Delete language settings. |
Permission | Description |
View | Access and view the Survey Builder. |
Create | Create a survey in the Survey Builder. |
Edit | Edit a survey in the Survey Builder. |
Delete | Delete a survey in the Survey Builder. |
Enable | Enable the Survey Builder. |
Survey Analysis
Permission | Description |
View Response | Access and view survey responses. |
View Custom Fields | Access and view survey custom fields. |
Edit Custom Fields | Edit survey custom fields. |
Smart Response Model
Permission | Description |
View | Access and view the Smart Response Model. |
Create | Create Smart Response Model. |
Edit | Edit Smart Response Model. |
Delete | Delete Smart Response Model. |
Deploy | Deploy Smart Response Model. |
Permission | Description |
View | Access and view Operations Dashboard. |
Permission | Description |
View | Access and view the Live Chat Applications. |
Manage Live Stream Applications
Permission | Description |
View | Access and view the Live Stream Applications. |
Live Users
Permission | Description |
View | View Live Users. |
Permission | Description |
Decline | Decline Appointments. |
Permission | Description |
View | Access and view Appointment Configuration. |
Create | Create Appointment Configuration. |
Edit | Edit Appointment Configuration. |
Delete | Delete Appointment Configuration. |
Permission | Description |
View | Access and view Guided Workflows. |
Edit | Edit Guided Workflows. |
Deploy | Deploy Guided Workflows. |
Permission | Description |
View | View and access Similar Cases in Care Console and Agent Console. |
PII Compliance
Permission | Description |
View Unmasked PII Data | View unmasked PII data. |
View Unmasked PII Entity
Permission | Description |
Mask | View masked PII data. |
Mask Direct Message Content
Permission | Description |
Mask Direct Message | Mask the Direct Messages. |
Audience
Audience Profile
Permission | Description |
View | View an audience profile. |
Export | Export an audience profile. |
Edit Properties | Edit the properties of an audience profile. |
Edit Contact Info | Edit the contact info. |
Export Conversation | Export the conversation. |
Sprinklr Voice
Manage Voice Applications
Permission | Description |
View | View and access Voice Applications. |
Edit | Edit Voice Applications. |
Create | Create a new Voice Application. |
Delete | Delete Voice Applications. |
Voice IVR
Permission | Description |
View | View and access Voice IVR. |
Create | Create a new Voice IVR. |
Edit | Edit Voice IVR |
Delete | Delete Voice IVR. |
Deploy | Deploy Voice IVR. |
Dialer Profile
Permission | Description |
View | View and access Dialer Profile. |
Create | Create a new Dialer Profile. |
Edit | Edit Dialer Profile. |
Delete | Delete a Dialer Profile. |
Dialer Outbound Segment Activation
Permission | Description |
View | View and access Dialer Outbound Segment Activation. |
Create | Create a new Dialer Outbound Segment Activation. |
Edit | Edit Dialer Outbound Segment Activation. |
View Audit Logs | View the audit logs. |
Pause | Pause an outbound dialing segment. |
Activate | Activate the outbound dialing segment. |
Deactivate | Deactivate the outbound dialing segment. |
Manage | Manage the outbound dialing segment. |
After Call Work
Permission | Description |
View | View and access ACW. |
Create | Create a new ACW. |
Edit | Edit ACW |
Deploy | Deploy ACW. |
ACW Callback | When the agent callbacks after the call is disconnected or terminated due to some reason. |
Universal Bar
Permission | Description |
Manual Dial | Dial the customer manually. |
Care Console
Permission | Description |
Outbound Call | Makes a direct call to the customer by clicking on the phone icon at the top of the conversational widget. |
Call on hover | Hovers on the phone number shared by the customer in the conversational widget and makes a call to the customer if needed. |
Call Controls
Permission | Description |
Reject Call | Reject the Call. |
Auto Answer | Switching from normal mode to auto-answer mode and vice-versa. |
Select SIP Account | Ability to select the voice account from which webrtc connection will be established. |
Transfer to External | Redirect the call to an external number. |
Transfer to IVR | Transfer customer calls to IVR. |
Transfer to Agent | Transfer customer calls to any other agent. |
Transfer to Queue | Transfer customer calls to any queue. |
Blind Transfer | Blind transfer the customer call ( Agent or Queue) depending on Transfer to Agent and Transfer to Queue permissions. |
Merge Warm Transfer | Warm transfer the customer call ( Agent or Queue) depending on Transfer to Agent and Transfer to Queue permissions |
Add Contact to Call | Add any contact in the conference call with the customer. |
Add Number to Call | Add any number from the dial pad in the conference call with the customer. |
Add Agent to Call | Add any Agent in the conference call with the customer. |
Add Agent from Queue to Call | Add any Agent from a specific Queue in a conference call with the customer. |
Voice Pause Recording | Pause the Voice Recording during the call. |
Voice Resume Recording | Resume the Voice Recording during the call. |
Barge-in | Barge in on a call, which means that the supervisor has joined a “conference call” with the customer and the agent. |
Whisper | Voice: When an agent is on a call, the supervisor can whisper to the agent. Digital: Whispering in digital is the same as adding notes. |
Snoop | When the agent is on a call, the supervisor can listen to the conversation between the customer and the agent without letting the agent and the customer know. |
IVR Conference | Adding IVR into the conference call with the customer. |
ISD Calling | When the agents make international calls, it is used to control both Manual and Automated Dialer based calling. |
PSTN Enabled | Allow calls through the Public Switched Telephone Network. |
Dial On New Number | Initiate a call to a newly provided phone number. |
Redial On Same Number | Re-attempt a call to the same number. |
Case Outbound Calling | Make outbound calls related to a specific case. |
Redial on Profile Phone Numbers | Attempt calls on numbers listed in the profile. |
Cancel Voice Recording | Stop the ongoing voice recording. |
Snip Recording | Trim a section of the recorded call. |
Voice Continuous Listen | Enable continuous monitoring of voice communications. |
Override DNC for Manual Calls | Allow manual calls to numbers on the Do Not Call list. |
Schedule Callback
Permission | Description |
Schedule Callback | Schedule a callback to Agent, Queue, or Self. |
Schedule Callback with Agent | Schedule a callback with the Agent. |
Schedule Callback to Queue | Schedule a callback to Queue. |
Cancel Schedule Callback | Cancel Schedule Callback. |
Callback Reschedule | Reschedule a callback to Agent, Queue, or Self. |
Data Management Platform
Permission | Description |
View | View and access Data Management Platform. |
Edit | Edit Data Management Platform. |
Dmp Share | Share data sets and segments within the Data Management Platform. |
Export | Export Data Management Platform. |
Suppression List
Suppression list: A list of items, for example, customer contacts that will be kept aside and will not be used by Agents.
Permission | Description |
View | View and access the Suppression List. |
Create | Create a new Suppression List. |
Edit | Edit Suppression List. |
Delete | Delete Suppression List. |
Call Thresholding
Call Thresholding: The number of calls that are on the threshold made by the customer to the brand.
Permission | Description |
View | View and access Call Thresholding. |
Create | Create Call Thresholding. |
Edit | Edit Call Thresholding. |
Delete | Delete Call Thresholding. |
Voice Recording
Permission | Description |
Download | Download voice recordings. |
Care Alert Manager
Permission | Description |
View | View and access Care Alert Manager. |
Edit | Edit Care Alert Manager. |
Custom Dictionary
Custom Dictionary
Enablement note: To learn more about getting this permission enabled, please work with your Success Manager. |
Permission | Description |
View | Use 'Add to Dictionary' functionality in Agent/Care Console. |
Sprinklr Video
Video Chat Recording
Permission | Description |
View | Access and view Video Chat Recordings. |
Video Chat Background Image
Permission | Description |
View | Access and view Video Chat Background Images. |
Create | Create Video Chat Background Images. |
Edit | Edit Video Chat Background Images. |
Delete | Delete Video Chat Background Images. |
Video Call Controls
Permission | Description |
Video Call Auto Answer | Auto-answer Video Calls. |
Care Console
Enablement note: To learn more about getting the Outbound Call permission enabled, please work with your Success Manager. |
Permission | Description |
Outbound Call | Makes a video call to the customer by clicking on the video call icon at the top of the conversational widget in Care Console. |
Conversational AI
Permission | Description |
View | Access and view Discovery Runs. |
Edit | Edit Discovery Runs. |
Delete | Delete Discovery Runs. |
Permission | Description |
View | Access and view Message Pre-Processing. |
Edit | Edit Message Pre-Processing. |
Delete | Delete Message Pre-Processing. |
Message Processing
Permission | Description |
View | Access and view Issue Type Intents, Issue Types, Dialogue Intents, Entities, and Slots. |
Edit | Edit Issue Type Intents, Issue Types, Dialogue Intents, Entities, and Slots. |
Delete | Delete Issue Type Intents, Issue Types, Dialogue Intents, Entities, and Slots. |
Message Dialogue
Permission | Description |
View | Access and view FAQ Bots and Dialogue Trees. |
Edit | Edit FAQ Bots and Dialogue Trees. |
Delete | Delete FAQ Bots and Dialogue Trees. |
Permission | Description |
Create | Create Intent Test Projects. |
Validate | Validate Intent Test Projects. |
Review | Review Intent Test Projects. |
Permission | Description |
View | Access and view Deployment Settings. |
Edit | Edit Deployment Settings. |
Delete | Delete Deployment Settings. |
Bot Reporting
Permission | Description |
View | View Bot Reporting. |
Forms
Permission | Description |
Create | Create Secure Forms. |
View | View and access Secure Forms. |
Edit | Edit Secure Forms. |
Delete | Delete Secure Forms. |
Proactive Prompt
Permission | Description |
View | Access and view Proactive Prompts. |
Create | Create Proactive Prompts. |
Edit | Edit Proactive Prompts. |
Delete | Delete Proactive Prompts. |
Audit Checklist
Audit Checklist Responses
Permission | Description |
View | Access and view audit checklist responses. |
Edit | Allows editing entries in the audit checklist. |
Delete | Allows deleting entries from the audit checklist. |
Global Edit | Allows editing multiple entries across the audit checklists globally. |
Global Delete | Allows deleting multiple entries from the audit checklists globally. |
Mask Auditor | Allows auditing masked or anonymized data within the audit checklists. |
Peer to Peer Calibration | Allows calibration and verification of audit entries between peers. |
Audit Checklist
Permission | Description |
View | Access and view the Audit Checklists. |
Create | Create Audit Checklists. |
Edit | Edit Audit Checklists. |
Delete | Delete Audit Checklists. |
Calibrate | Calibrate the Audit Checklists. |
Co-Browse
Permission | Description |
Request Co Browse | Request the Co-browse session. |
Join Co Browse | Join the Co-browse session. |
Workforce Management
Forecasting
Permission | Description |
View | View the forecasting report. |
Edit | Edit the forecasting report. |
Create | Create the forecasting report. |
Delete | Delete the forecasting report. |
Manage Adjustment | Add/edit/delete adjustments to the report. |
Release | Release the forecasting report. |
Staffing
Permission | Description |
View | View the staffing report. |
Create | Create the staffing report. |
Edit | Edit the staffing report. |
Delete | Delete the staffing report. |
Manage Service Level Metrics | Add service level metrics. |
Release | Release the staffing report. |
Scheduling
Permission | Description |
View | View the scheduling report. |
Create | Create the scheduling report. |
Edit | Edit the report, includeing shift edit as well. |
Release | Release the report. |
Agent Schedule
Permission | Description |
View | View your schedule. |
Time Off Request
Permission | Description |
Create Request | Access the time off widget to request time off. |
Manage | Review & approve/reject the requests. |
All Users Accesible | View time off requests for all users. |
CRM Studio
Entity Studio
Permission | Description |
View | View and access Entity Studio. |
Edit | Edit the Entity Studio. |
Create | Create a new Entity Studio. |
Delete | Delete an Entity Studio. |