Switch Users on Community
Updated
Admins with the Switch User permission can assist users with account-related issues by directly accessing their accounts. This feature also allows admins to replicate user experiences to address any reported issues or concerns effectively. Additionally, it enables testing and validation of specific functionalities or settings from different user roles' perspectives.
Enablement note: To learn more about getting this capability enabled in your environment, please work with your Success Manager. |
Internal note:
Use this DP: CARE_COMMUNITY_SWITCH_USER_ENABLED
To Switch User
Click the Profile icon at the top and choose Switch User.
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Select the desired user and then click Switch User.
