Filter Group Message for Telegram

Updated 

1 year ago

In this article, you will learn about how to filter out group messages in Engagement Columns. Similarly, you filter the group message within the Rule Engine. 

To Filter Group Message in Engagement Columns

  1. Click the New Tab icon Space Add New Tab Icon. Under the Sprinklr Social tab, click Engagement Dashboards within Engage.
  2. In the Engagement Home, search & select the desired engagement dashboard. 
  3. In the desired Engagement Dashboard, click Add Column in the top right corner to create a new column.
  4. In the Add New Column window, search and select Telegram as a source for adding a new column.
  5. In the Add New Telegram Column window, select the Direct Messages as the type of column.
  6. After selecting the type of column you want to create, enter a Name, Description, and add Accounts per your needs. Provide other Basic Information for your column. Preview of the column will render on the right side of the window.
  7. Under Group Messages, select the desired options from the drop-down menu as per your requirement.Telegram_GroupMessageFilter.png
  8. Enter Workflow Properties as desired. Workflow properties refer to the properties applied in Sprinklr, either automatically or manually, that determine the message's workflow status, user assignment, priority, Spam designation, and sentiment.
  9. Provide Custom Properties as desired. Configuring additional properties, you can specify messages to include or exclude based on the properties that have been applied to the message.
  10. After you've provided all the details for your column, click Create Column in the bottom right corner to create the new column. Upon creation, your column will be available in the current dashboard.

To Filter Group Message in a Rule Engine

  1. Click the New Tab icon Space Add New Tab Icon. Under the Sprinklr Social, click Manage Rules within Triage.
  2. In the top-right corner of the Rule Engine window, click Create New Rule.
  3. On the New Rule window, enter a Name and Description for your rule. 
  4. Select Customer / Workspace from the Rule Scope drop-down menu and Inbound from the Context drop-down menu.
  5. If you want, modify the values for Activation Date and Rule Execution Batch. To proceed with the default values, click Next.
  6. On the Rule Builder window, click the  Screen Shot 2017-10-05 at 1.11.49 PM.png  icon and select Add Condition to set up specific scenarios that must be met for subsequent actions to execute. You can also chain multiple conditions together to refine the scenarios. 
    • Under Condition applies to the Properties of the message sender, select Is Group Message from the drop-down with the relevant option.RuleCondition_IsGroupMessage.png
  7. To configure actions in a rule, click the  Screen Shot 2017-10-05 at 1.11.49 PM.png  icon and select Add Action on a Yes or a No branch of a condition depending on when you want the action to be executed.
    For example, you can add an action to set up an approval mechanism for the outbound post.
  8. Click Save in the bottom right corner to finalize the creation of your new Rule, or Save as Draft to create a draft version of your Rule.

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