Foster a community of fans and followers with brand managed Channels and Groups on Telegram. You can now use Sprinklr to reach your followers directly by broadcasting messages on brand managed Telegram channels that will notify the subscribers. Gain more direct access to customers and foster a loyal community of fans by initiating and moderating conversations in brand managed Telegram Groups.

To Publish to Telegram Channel/Group

1. Click the Quick Publish icon  in the top right corner of the top navigation bar and select Create Post.

2. On the Create Post window, select your Telegram account under Select Accounts. You can also use Advanced Search to narrow your searches by a series of different filters.

3. Under Telegram Channel/Group select the channel for the group.

   Note: You can select a single Telegram Channel or Group at a time.

4. Under Message, enter the message content.

5. Select Photo or Video, based on your preference. You can add the photo or the video from DAM. You can also upload the photo or the video.

6. Select a campaign from the Campaign drop-down menu to associate your post with. You can also set your campaign as default by clicking Set as Default.

7. Click Submit for Approval in the bottom right corner. (After you submit it, it will go to the admin for approval.