Telegram capabilities and limitations

Updated

17 hours ago

This article will help you get familiar with all capabilities and limitations of the Telegram channel.

Telegram is a cross-platform, cloud-based IM (instant messaging) service, that provides end-to-end encrypted chats and VOIP calls. To utilize the Telegram channel to its maximum potential in Sprinklr, you need to be aware of its capabilities and limitations. In this article, we discuss all the possible capabilities and limitations offered by the Telegram channel.

Note:

To get this capability enabled in your environment, please work with your Success Manager.

Telegram capabilities

Below, we list the capabilities and limitations of Telegram for Engagement, Reporting, and Listening.

Engagement

Capabilities	Supported in Sprinklr	Note
View Telegram Direct Messages	Yes
Edit Telegram Direct Messages	No
Delete Telegram Direct Messages	No
Edit a Published Message	No
Reply to Telegram Direct Messages	Yes
Ability to distinguish between Brand Message and Fan Message	Yes
Telegram Polls	No

Reporting
Reporting on Telegram Direct Messages	Yes	SLA and Inbound Reporting available for Telegram Channel.

Listening

Listening for Telegram is available only for owned acounts. It is not supported for earned mentions.