Send DAM Asset via Auto-Response for WhatsApp Business
Updated
You can use a DAM Asset Template when replying to WhatsApp messages in Agent Console by configuring it as an Auto-Response in Rule Engine. You can configure an auto-response rule by choosing a DAM asset reply template in Rule Engine. This will help you trigger an automatic response to customer messages based on the properties of the received message.
Please note that this capability is available only to customers who have been approved by Sprinklr for access to the WhatsApp Beta program.
To learn more about getting this capability enabled in your environment, please work with your Success Manager.
Before You Begin
To create an auto-response rule, you need to create a DAM Asset Template for WhatsApp.
To Configure SAM Asset as Auto-Response in Rule Engine
Click the New Tab icon and select Rule Engine under Sprinklr Social.
On the Rules window, click Create New Rule in the top right corner.
On the New Rule window, provide a Name and an optional Description for your rule and set the Rule Scope to Customer.
From the Context drop-down menu, select Inbound.
In Rule Type, select Standard.
If required, modify the values for Activation Date and Rule Execution Batch. To proceed with the default values, click Next.
In the Rule Builder window, click the icon to Add Condition.
Enter the name of your Condition.
Under The source of the Message, select Account as WhatsApp Business Account.
Click Add Another Condition and select Channel as WhatsApp Business.
Under The properties of the Message, select Post Type as Brand Post, Fan Post or Advocate Post as required.
Click Add Another Condition and select Text which Contains your desired keywords. For example "Location" OR "Address".
After you have set the condition, click icon in the top right corner to close your condition.
Click icon and select Add Action.
Enter Name and select Client.
Under Actions to Auto respond to a message, select Send Auto Response To a Message as WhatsApp Business.
Choose Account to Reply from the available options.
Set Choose Campaign to pick a campaign.
Choose Preferred Reply Type as WhatsApp Business Message.
Choose Reply Template that you want to appear as an auto response. For example, you can select the Image, PDF, Contact, Geo Location templates, etc. based on the selected properties of the message.
To learn more about getting the PDF option enabled in your environment, please work with your Success Manager.
Select Time Duration of Last Auto Message as Greater than or Equal To, Greater than or Equal To the time you want to set. You can set the time in Seconds, Minutes, Hours, Days, Weeks, and Months.
Click Save to finalize the rule.