Stream widget
Updated
The Stream widget, or Conversation Stream, shows all the conversations related to a particular topic/keyword query. It will show entire conversations with their message properties shown below each conversation. From the Stream widget, you can also manage macros, assign and engage with the conversation.
To add a Stream Widget
To plot the Stream widget, you can use any existing editable dashboard or create a new one. Refer to this article to learn how to set up a Custom Dashboard.
Once you have the dashboard where you want to add the visualization widget, follow the steps below –
On the custom dashboard, click Add Widget in the top right corner.
On the widget builder, enter the widget's name, and select Listening as Data Source.
Select Stream as a visualization type for your Listening widget.
Under the “What would you like to plot on your widget?” section, dimension Conversation Stream and metric Mentions will be prefilled. Select additional properties under the Configuration section.
Select the configuration options as desired –
Configuration Option
Action
Do you want to Label Axis?
If you want to add names for your Axis, you can select this configuration option, and then you can enter the desired names as labels.
Show Total
Selecting this option will show the sum total of the metric for each column.
Under the Defined Advanced Options section, you can apply filters, define additional properties and set personalized targets with these options.
Click Add to Dashboard on the bottom right corner to create your new widget.
Actions you can take in the Stream widget
Highlight additional entities within Conversation Stream
Within a Conversation Stream (or just Stream) widget, you can highlight additional entities like Topics, Themes, and Keyword Lists by seeing where their keywords show up in your Listening messages or identify the phrases and locations users are mentioning.
Click the Options icon and hover over Highlight to view the highlight options – Topic Keywords, Theme Keywords, and Keyword List Keywords.
For example, if you select Topic Keywords, this will highlight all the keywords associated with your Topic(s).
As an alternative to keyword-based highlighting, click Top Phrases to see phrases identified in the body of a message, Location to see geographic locations identified in the body of a message, and/or Insights to see phrases related to Product/Location Insights.
Note: While one or more Keyword-based highlighting options can be selected simultaneously (with distinguishing color type), Top Phrases, Location, or Insights can each only be highlighted individually.
Search for the messages within Conversation Stream
Using the Search functionality, you can search for the messages as per the keyword or key phrase you enter in the search bar.
On the Conversation Stream widget, click the Options icon and click Search
Upon clicking Search in the options, you will see the search options on the Stream widget like Keywords, Tags, Sender, and Exclude Keywords.
You can use any of these search options by entering details in their respective fields. Click Search.
You can also use the search functionality simultaneously with the Highlight feature which means the Highlight feature will work on top of the Conversation Stream search.
For example, if you enter a keyword like good, it will search for the messages that will contain the keywords associated with your Topic/Theme/Keyword List along with the keyword you have entered. The keywords associated with the Topic/Theme/Keyword List will be highlighted in light orange/green/purple color respectively and the keywords you enter will be highlighted in yellow color.
Sorting within Conversation Stream
Using the Sorting metrics functionality, you can sort widget Conversation Streams to quickly see what highly influential users are saying. Conversation streams within Listening Insights can be sorted by a number of metrics for faster analysis.
List of metrics available for sorting Conversation Streams
Comments Count
Love Reactions Count
Created Time
Reach
Estimated Reach Count
Shares Count
Followers Count
Star Rating
Haha Reactions Count
Twitter Favorites
Influencer Score
Twitter Retweets
Likes Count
Wow Reactions Count
"Select All" functionality in Listening Conversation Streams
When viewing a Conversation Stream in a Listening Dashboard, you can now opt to Select All, which will place all messages in the stream in a selected state. Using this feature, you can apply actions – like tagging messages and applying macros – to all messages in the stream at once, allowing you and your team more efficiency. You can use the new select all functionality in Listening to easily tag all messages associated with a hashtag campaign, or assign all messages mentioning a specific product issue to a specialized care team.
"Show Messages as Snippets" functionality in the Conversation Stream
In the Conversation Stream widget, you can see snippets around the first topic/keyword query. The snippet gives you the context of the message without reading the full content. It renders the text around the first keyword match that is detected.
