Unified Platform & Cross-Product: 18.8 Capabilities and Enhancements
Updated
Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!
Note: The content on this page is subject to change up to 2nd September 2023 (Summer Release).
Depending on the production server your Sprinklr instance is on, some of the below-listed 18.8 changes will reflect on your Sprinklr platform from 27th August 2023 and 2nd September 2023 onwards. For more information, please get in touch with your Success Manager.
Unified Platform & Cross-Product | ||||
Display
Display | Command Center: Support for Conversation Insights
Sprinklr now enables research and marketing teams to uncover hidden trends for effective content and campaign strategy. The Sprinklr Display- powered Command Center offering now supports Conversational Insights, you can now leverage AI-powered clustering capabilities to generate rich consumer insights and content ideas by discovering unknowns and ensuring your content resonates with your audience. You can now automatically surface major conversation drivers to understand how themes relate to each other for deeper insights .
Display | Command Center: Support for Quadrant Matrix
Sprinklr Presentations and Display builders now support Quadrant Matrix which highlights correlations and tradeoffs between your variables. Users can now this widget from library and have improved visbility on your brand evaluation and performance. Additionally, Audience Analytics can serve as a data source to proactively determine behavior of your users and how they interact with chatbot to improve deflection rates. Users can also analyze and monitor campaigns and events using Outbound Message as data source
Integrations
Integrations | Extension Enhancements
Sprinklr now support the editing of URL and External Authentication credential from the UI, which helps the customers and the respective stakeholders to reduce the downtime of the External APIs when we need to edit important attributes like the endpoint URL and Authentication details.
Integrations | Global Relay Connector
Global Relay's Open Connector API enables organizations to programmatically submit data to Global Relay Archive instead of using traditional "pull" methods like SMTP feeds. This provides greater control over your data.
This endpoint is ideal for Posting social media posts and comments to the Archive.However, it can also be leveraged for other data types associated with file management, issue management, profile management and trading data