v18.8 Summer Release (August)

Articles

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Sprinklr Service: 18.8 Capabilities and Enhancements

With this release, drive sales and comfortable experiences on Live Chat, augment configuration workflows with Sprinklr AI+, improve productivity on outbound campaigns, discover case highlights and intents creation with Conversational Analytics 2.0 and much more.

18.5 Release

Sprinklr Service

Knowledge Base Article

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v18.8 Summer Release (August)

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Sprinklr Insights: 18.8 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below or click on a Product tit

Sprinklr Insights New Features

Sprinklr Insights Updates

Sprinklr Insights Changes

release_note

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v18.8 Summer Release (August)

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Sprinklr Marketing: 18.8 Capabilities and Enhancements

Sprinklr's 18.8 release empowers businesses with enhanced AI, improved usability, channel expansion, consistent publishing and reporting, efficient content planning, and seamless project management for impactful customer experiences.

18.5 Release

Sprinklr Service

Knowledge Base Article

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v18.8 Summer Release (August)

SH
Sprinklr Social: 18.8 Capabilities and Enhancements

The 18.8 release comes with features elevating cross-platform user journeys through innovative tracks like Automated Media optimization, Multiple Secure Access and more​. Explore features that make user experience simpler, consistent and provide more personalized touch through User provisioning Scre

18.5 Release

Sprinklr Social

Knowledge Base Article

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v18.8 Summer Release (August)

SH
Unified Platform & Cross-Product: 18.8 Capabilities and Enhancements

With this release, deliver an enhanced customer experience with feature advancements in Command Center, Conversational AI, and Guided workflow. Increase agent productivity with Extension Enhancements and Global Relay Connector.

18.5 Release

Cross-Product

Unified Platform & Cross-Product

Unified Platform

Knowledge Base Article

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v18.8 Summer Release (August)

SH
18.8 Key Changes in User Experience

Usability is the key focus for Sprinklr this year, and we continue our efforts toward making Sprinklr simpler, better, and consistent. There are some exciting major changes in the 18.8 release, where users will experience a change in platform appearance and behavior.​Sprinklr Service​Sprinklr Insigh

Knowledge Base Article

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v18.8 Summer Release (August)

2025 Release Notes

2024 Release Notes

2023 Release Notes

v18.11 Fall Release (November)

v18.8.3 (October)

v18.8.2 (October)

v18.8.1 (September)

v18.8 Summer Release (August)

v18.5.3 (July)

v18.5.2 (July)

v18.5.1 (June)

v18.5 Spring Release (May)

v18.2 Winter Release (February)

2022 Release Notes

2021 Release Notes

2020 Release Notes