This feature provides users the ability to gather solicited customer feedback via Websites and In-App, enabling brands to capture insights at every customer touchpoint. It will help to improve the rate of response and the quality of feedback.

Website and In-Apps enables one to gather feedback on digital platforms at critical points in the user journey.

Users can explore a library of pre-built creatives such as pop-ups, feedback buttons and micro surveys or tailor their surveys as per brand requirements.

You can deploy surveys on digital platforms using 30 pre-defined conditions like browsing behaviours and session length or create custom triggers for targeted event-based feedback.

User Benefits:

Users can embed code or SDK on their websites and mobile apps and effortlessly handle all survey management, creative updates and trigger settings directly from Sprinklr.

Surveys | Website Surveys

Steps

1. Click Distribution from the menu bar and select Website in the distribution type. 

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2. Click Update

    

3. Click Distribution Details and fill all the details:  

   1. Distribution Name: Enter a name.

   2. Expiration Date: Select survey expiry date.

   3. Live Chat Application: Create live chat application on clicking Create New and Add Name and Website URL (for the survey to appear).

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4. Click Setup Condition:

   1. Variant Name: Enter Name  

   2. Where: Select field, operator and value (you can add more conditions)  

   3. Creative: Select creative (click Preview for a glance)  

   4. Schedule: Select schedule and time zone  

   5. Start Sending From: Select start date  

   6. Stop Sending From: Select end date

        

5. Click Create (at the bottom right corner)  

6. Click +Variant to add more variants 

Surveys | In-App Surveys

Steps

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1. Create a survey in the Builder and click on In-App on the Create Distribution Tab. 

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2. Click Update 

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3. Click Distribution Details and fill all the details:  

   1. Distribution Name: Enter a name

   2. Expiration Date: Select survey expiry date 

   3. Live Chat Application: Create live chat application on clicking Create New enter Name 

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4. Click Setup Condition and under Variant 1 fill other details:  

   1. Variant Name: Enter Name  

   2. Where: Select field, operator and value (you can add more conditions)  

   3. Creative: Select creative (click Preview for a glance)  

   4. Schedule: Select schedule and time zone  

   5. Start Sending From: Select start date  

   6. Stop Sending From: Select end date 

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5. Click Create (at the bottom right corner).  

6. Click +Variant to add more variants.