Agent-Assisted Sales

Articles

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Enhancing Sales with Agent Assistance

Sprinklr offers a range of methods to cater to diverse customer preferences with agent-assisted commerce that blends human interaction with digital convenience. It not only enhances the shopping experience but also contributes to higher conversion rates, customer satisfaction, and overall business s

Knowledge Base Article

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Agent-Assisted Sales

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Sprinklr Commerce Overview

Proactive Customer Outreach

Catalog Integration

Proactive Messaging and Notifications

Journey Facilitator

Automated Transactions

Self-Service Options

Self-Service Support

Live Stream Chat for Commerce

Agent-Assisted Sales

Enhanced Support Tools

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas