AI Based

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AI-Based Masking Overview

To enhance the privacy and security of customer interactions, we provide an advanced feature leveraging artificial intelligence for masking sensitive information, specifically Personally Identifiable Information (PII), within case conversations. This AI-based masking ensures a sophisticated and adap

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AI Based

RS
Rule Configuration for AI-Based Masking

After defining the categories and training the AI model, you can create a queue rule for deploying the model to mask sensitive information in case conversations.To Create a RuleInitiate the process by creating a Queue rule within Rule Engine.Specify the desired conditions that trigger the deployment

Knowledge Base Article

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AI Based

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