Assignment Failures and Troubleshooting

Articles

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Checking Assignment Failure Logs

There might be some scenarios where a case arrives in a work queue but the algorithm cannot find the suitable agent for assignment. In such scenarios, Assignment wait reasons are generated, which show why a case is still waiting in the work queue for agent assignment.The Assignment Wait Reasons feat

Knowledge Base Article

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Assignment Failures & Troubleshooting

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Troubleshooting the Assignment Issues

Sprinklr's Unified Routing system is designed to be highly efficient, but there are instances where it may not assign a case to an agent. In these situations, an agent might not receive any cases even as new customer cases continue to populate the work queue. To address these issues, Unified Ro

Knowledge Base Article

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Assignment Failures & Troubleshooting

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Assignment Engine (Legacy) to Unified Routing Migration

Introduction to Scheduler Engine

Setting up Agents for Routing

Scheduler Engine vs Triggers

Approval Workflows

Introduction to Assignment Engine

Introduction to Rule Engine

Setting up Assignment Engine (Legacy)

Types of Rules

Case Sampling

SLA Configuration

Triggers

Assignment Engine Use Cases

Capturing Timestamps

Rule Batches

Unified Routing Overview

How Unified Routing works ?

Basics of setting up Unified Routing

Setting up Skills

Setting up Agent Capacity

Setting up Queues

Setting up Queue based routing

Setting up Skill based routing

Using AI in routing

Additional Use Cases

FAQs

Queue monitoring

Assignment Failures and Troubleshooting

Reporting

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas