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Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Troubleshooting & FAQs

Keyword Query

Testing Bot Workflows

Guided Workflow Integration

Dialogue Tree Level Reporting

Conversational Survey

What is Conversational AI

Knowledge Base Integration

Persistent Menu

Conversational Commerce

Train Intents, Entities & Slots

Voicebots - Introduction & Use Cases

AI/NLP Testing

Define Bot Orchestration Strategy

Set up A/B Testing

Discovery Runs

Roles and Permissions

Understanding Intents and Entities

Telephony

IVR

Automated QA

Generative AI FAQ Bots

Intent Reporting

Conversational AI Persona Application

Synonyms and Misspellings

Voicebots

Set up API Integrations

Admin Panel

Session Reporting

Post Voicebot Handling

External Intent Models

Configure Bot Workflows

Enhance your voicebot with AI+

Service Channels

Configure Exception Handling Scenarios

Button-Based Bot

GenAI-Based Intents (Zero Shot)

Advanced Settings

Dynamic Workflow

Automated Training of Agents

Bot Rule Setup

Entity Studio

Manage Variables

Fallback Settings

Timeout Settings

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas