Configure an IVR

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How to Transfer Call to Agent

The Sprinklr IVR Assign agent Node is a crucial component that seamlessly assigns incoming calls to designated work queues, resulting in optimized agent allocation and streamlined call distribution. Leveraging advanced algorithms and tight integration with Unified Routing, this feature ensures effic

Knowledge Base Article

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Setting Up an IVR

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Configure an IVR

IVR Reporting

What is an IVR?

IVR Use Cases

IVR Advanced Use Cases

Troubleshooting & FAQs

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas