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Sprinklr Live Chat
Customize Livechat UI
Conversation Screen

Conversation Screen

Articles

(4)

Overview

The home screen of Livechat can be broken down into 4 components as shown in the diagram below. Each component can be customized as per brand's requirementsHeaderMain ScreenFooter

Knowledge Base Article

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Conversation Screen

Conversation Screen Header

1. Back ButtonBy default, we show a chevron icon as shown in the screenshot above. If you want some other icon, please raise a support ticket with the appId and the button icon (in svg format).2. Brand LogoThe brand logo that appears on the home screen will also be visible in the conversation scree

Knowledge Base Article

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Conversation Screen

Main Screen

1. Persona ConfigurationWithin the Live Chat Builder's "Personalize Your Live Chat" section, you can customize the avatars and names of senders in chat interfaces, depending on whether the reply comes from a bot or an agent.Enable persona avatars: Bot and agent avatars will be visible

Knowledge Base Article

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Conversation Screen

Conversation Screen Footer

1. Disclaimer CardYou can now add a disclaimer card to show at the bottom of the Live Chat conversation and make the disclaimer card dismissible, i.e. the card will have the cross icon and the users can remove it if they wish to or can make it sticky.To do this, within the Conversation Screen sectio

Knowledge Base Article

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Conversation Screen

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