Data Distribution Model

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Distribute Leads Randomly with Lead Rules

To distribute leads randomly across call centers or based on any other attribute with assigned percentages or numbers, a Lead Rule can be created. This rule allocates leads in a randomized manner, ensuring a desired distribution among various call centers or based on specified attributes.Moreover, t

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Data Distribution Model

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Outbound Settings

Getting Started

Data Collection

Introduction to Agent Console

What is Outbound Voice?

Campaign Management

Learn about unified agent desktop

Setting up Voice Application

Functionalities of Agent Console

Feature Offerings

Setting up Outbound Contact Centre

Overview of simplified Outbound Agent experience

Call controls

Dialers

Voice Admin Persona

Setting up Agent Persona

Agent Desktop Layout

Overview of simplified Outbound Supervisor experience

Reporting

Overview of simplified Outbound Admin experience

Setting up Supervisor Persona

Setting up Reporting

Unlock insights from Outbound Reports

Callbacks

Route conversation using Unified Routing

Effortless Post-Call Workflows with ACW

Nailed Up Connection

Validate Campaign Configurations

Other Campaign Use Cases

Advanced Concepts and FAQs

High Level architecture of Outbound

Voice Recordings

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas