Direct Messaging (DM)

Articles

(3)
RS
Group Direct Messages

Admins with the Create Group DM permission can create group chats in direct messages by adding multiple users individually or by selecting predefined profile lists. This feature streamlines communication by allowing admins to quickly initiate conversations with specific groups of users.To Create a G

Knowledge Base Article

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Summarize with AI+

Polls

What is Community ?

Contests

Events

Setting up Community

Customize your Community

Page Layout

Widget Library

Gamification & Screener

Roles and Permissions

Direct Messaging (DM)

Reporting

Native Sprinklr Integrations

Version Control

Community Moderations

Email Notification

Tags Management

Spam Management

Ideas Lab

Product Catalogues

Integrations

Sign-up/Sign-in Flows

Switch Users

JIRA Integration

Message Approval Workflow

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas