Forward case as email

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Forward case as an email with attachments

The "Forward as Email" functionality in Sprinklr allows users to easily forward a case to another person or team via email, without having to leave the Sprinklr platform. This feature can save time and increase efficiency in handling customer issues. You can seamlessly forward the desired case detai

Knowledge Base Article

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Forward case as email

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Setup email contact list

You can create a email contacts lists of email addresses for teams outside of Sprinklr. This list will make it easy to select those email addresses when forwarding a case as an email. You can use this feature to maintain email contact list of teams with whom your customer service team usually collab

Knowledge Base Article

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Forward case as email

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