Getting Started

Once you have familiarized yourself with the standard blueprint setup, initiating the configuration of your care operations becomes a straightforward process.

Setup - Sprinklr Service Operations
Setup - Sprinklr Service Operations
Effortlessly set up your service channels and swiftly commence your contact center operations.
Setup - Sprinklr Service Operations

Inbound Voice

Outbound Voice

Email

SMS

Live Chat

Social & Messaging

Agents or Supervisors
Agents or Supervisors
As a customer care agent or supervisor, you can leverage the following capabilities to enhance your productivity and customer experience.
Agents or Supervisors

Sprinklr Agent Desktop

Supervisor Console

Agent Assist

Advanced Capabilities
Advanced Capabilities
Once you have set up your channel strategy and are actively using the Agent and Supervisor desktop, you can further enhance your care strategy by leveraging advanced capabilities. Let's jump right in and explore the following features to get you started:
Advanced Capabilities

Conversational AI

Community

Knowledge Base

Quality Management

Conversational Analytics

Next Steps

Once you have completed the initial setup, you can boost your productivity by exploring advanced configurations for different modules and products within Sprinklr Service.

Getting Started with Sprinklr Service

Setup - Care Operations

Advanced Settings

Agents or Supervisors

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas