Introduction to Sprinklr Knowledge Base

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Sprinklr Knowledge Base

Sprinklr’s unified Knowledge Base helps you deliver a superior self-help experience across the digital channels customers prefer — reducing agent contact volume and empowering customer service teams to leverage proven, consistent information to drive faster resolutions.​You can effortlessly create a

Knowledge Base

Community

Knowledge Base Article

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Introduction to Sprinklr Knowledge Base

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Getting Started with Knowledge Base Builder

Navigate to Knowledge Base BuilderClick the New Tab icon . Under the Sprinklr Service tab, select Knowledge Base within Resolve. Note: Users must have the appropriate Knowledge Base and Care Community permissions to create, manage, and publish Knowledge Base articles. To learn more, see Sprinklr Se

Knowledge Base Article

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Introduction to Sprinklr Knowledge Base

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Introduction to Sprinklr Knowledge Base

Sprinklr AI+ Powered Article Creation

Create and Manage Categories

Create and Manage Articles

Migrate Existing Content

Help Centre for Customers

Knowledge Base for Agents

Translating Content

Tiered Approval Workflow

Scheduled Publishing/Unpublishing

Version History

Self Service in Live Chat

Guided Workflows in Knowledge Base Articles

Import & Export

Custom Fields Tagging

Robots Meta Tags

Nominate Messages on Communities to Create Articles

AI-Powered Search with Autoscrolling

Publishing via API

Reporting

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas