Introduction

Articles

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Smart Assist Overview

Smart Assist leverages AI-driven technology to offer valuable insights and support to agents, enabling them to resolve cases more efficiently while maintaining resolution quality. Based on the ongoing case conversation between the brand and the customer, Smart Assist provides the following assistanc

Knowledge Base Article

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Introduction

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Smart Assist in Care Console

Agents can access the Smart Assist widget within Care Console, allowing them to efficiently address customer queries and ensure a consistent and high-quality customer experience. By utilizing the Smart Assist widget, agents have quick access to relevant recommendations, resources, and guidance, enab

Knowledge Base Article

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Introduction

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Smart Compose

Co-browsing

Smart Assist

What is Agent Assist?

Response Compliance

Appointment Booking

Getting Started

Basics of Agent Assist

Smart Paraphraser

CSAT Prediction

Video Call

Smart Responses

Agent Nudges

Troubleshooting and FAQs

Creating a Guided Workflow

Initiating a Guided Workflow

Agent View

Guided Workflow Reporting

Use Cases

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas